Director of Operations

Horseshoe Bay Resort•Tulsa, OK

About The Position

The Director of Operations at The DoubleTree by Hilton Hotel Tulsa Downtown will manage the day-to-day operation, in the rooms and food and beverage department, while contributing to the growth and development of our operations leaders. This position does require evenings, nights, weekends and holidays, as needed.

Requirements

Must have 3-5 years of hotel leadership experience.
We are looking for someone passionate about creating a genuine customer experience while achieving revenue objectives.
Self-starting personality with an even disposition.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Can do, problem solver personality.
Friendly disposition with a passion for hospitality.
Team player who strives to support others and likes to win as a team.

Nice To Haves

Previous Hilton experience preferred.

Responsibilities

Assist the Operational and Financial Management of the Property.
Ensures that all brand standards are being maintained in each area of the property.
Ensures all team members meet or exceed all brand requirements.
Oversees the operation of all property departments.
Promotes both Guarantee of Fair Treatment and Open-Door policies.
Ensures a viable key control program is in place.
Maintains current licenses and permits as prescribed by local, state and federal agencies.
Provides a safe working environment in compliance with OSHA/MSDS.
Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Stays readily available/approachable for all employees.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Make sure that staffing levels are appropriate to exceed guest expectations.
Sets clear performance expectations with Department Managers.
Assists team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Gain understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, and business concerns, offering better business solutions.