Director of Operations Restaurant

Capriotti's Corp Shops•Reno, NV

20h•$110,000 - $120,000•Onsite

About The Position

At Capriotti’s, our passion is to be extraordinary. We are looking for a hands-on, high-impact Director of Operations to lead multiple restaurant locations in Reno, NV, develop exceptional teams, and help drive the continued growth of one of the fastest-growing fast casual brands in the country. This is not a desk job. We are looking for a field leader who thrives in restaurants, inspires people through action, and knows how to drive operational excellence while building a strong culture. If you are an experienced multi-unit restaurant leader who is passionate about people, profitability, coaching, and creating unforgettable guest experiences, we want to talk to you. Relocation assistance is available for the right candidate. As Director of Operations, you will oversee multiple Capriotti’s locations and provide leadership to General Managers and restaurant teams across Reno, NV.

Requirements

5+ years of multi-unit restaurant operations leadership experience
Strong background in fast casual or high-volume restaurant operations
Proven ability to lead, motivate, and develop large teams
Experience managing P&L performance, labor, and operational metrics
Strong communication, problem-solving, and organizational skills
Ability to thrive in a fast-paced, hands-on environment
Willingness to travel regularly within the assigned market

Nice To Haves

Bachelor’s Degree preferred
Experience leading multiple markets or regions
Experience scaling operations in a growing brand environment

Responsibilities

Drive operational excellence and profitability across multiple restaurants
Coach, mentor, and develop high-performing leaders and management teams
Ensure an exceptional guest experience rooted in Capriotti’s service standards
Lead recruiting, staffing, succession planning, and talent development efforts
Analyze financial performance, budgets, labor, food cost, and operational KPIs
Maintain accountability for food safety, sanitation, and brand compliance
Partner with executive leadership to execute growth and operational initiatives
Support restaurant openings, training, and ongoing business expansion
Act as a culture champion and brand ambassador throughout your market
Provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.