Restaurant Director of Operations

Chick-fil-A•Richmond, VA

13h•Onsite

About The Position

Chick-fil-A is seeking a Director of Operations who has the capacity to own and oversee all facets of the Restaurant. The ultimate goal for this person is to be an active member of the Restaurant and play a key role in growing the business and developing a team of 20+. This leader will be responsible for recruiting and selecting top talent for the business in order to create an amazing guest experience. Their goal will be to meet the staffing needs of the business and create a proactive recruiting strategy. This role would be responsible for keeping all policies and procedures up-to-date, HR administration, payroll, benefits process, on and off-boarding team members, conducting interviews, Ordering, Inventory, Financial Viability, and scheduling for the entire team. This role would also develop, maintain, and advise leadership on corrective, disciplinary action, and termination processes while maintaining legal compliance. The Director of Ops. should have a passion for people and creating a great experience for new team members and should be excited about helping a business grow. Long-term growth for this role could look like Executive leadership, or even pursuing the opportunity to own and operate a Restaurant.

Requirements

Associates Degree Required
Human resources and/or recruiting experience required.
Comfortability in overseeing a large team.
Hospitality experience.
Self-starter; strong work ethic.
Experience developing HR systems.
Ability to create a great experience for new team members.
Excellent and effective communication and interpersonal skills.
Impeccable ability to handle confidential or sensitive information.
Knowledge of labor regulations, HR, and organizational operations.
Strong organizational skills and eye for detail; strong planning ability.
Growth mindset; lifelong learner.
Passion for people; values community involvement.

Nice To Haves

Bachelors Degree Preferred.

Responsibilities

Talent recruitment; grow the team from 20 to 40+.
Oversee and keep all policies and procedures up-to-date.
Own all HR administration; payroll, benefits process, etc.
Create and distribute the schedule for the entire team.
Interview, hire and create systems for on/off-board team members.
Develop, maintain, lead, and complete corrective, disciplinary action, and termination processes.
Contribute to the leadership team's vision, strategy, and overall growth of the business.