Director of Operations – Personal Injury (Litigation & Case Operations)

The Ward Law Group, PL • Miami Lakes, FL

23d • $140,000 - $175,000 • Onsite

About The Position

The Ward Law Group is seeking a Director of Operations with a strong background in the legal industry, specifically within personal injury law firms. This role will oversee our Senior Production, Medical Management, and Reductions departments, driving performance through a data-driven approach, improving operational efficiency, and leading teams with a strong focus on KPI-based execution. The Ward Law Group is recognized as one of the Best Places to Work for consecutive years and fosters a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Requirements

• Law firm experience required (personal injury strongly preferred), with direct exposure to core case operations, including intake, case management, medical management, or settlements/reductions
• On-site availability required: Monday–Friday, 9:00 AM – 5:30 PM at our Miami Lakes office
• 7+ years of operations or performance-driven leadership experience in a high-volume, service-based environment
• Proven experience managing large, multi-layered teams, including 50+ indirect reports and 5+ direct reports
• Demonstrated success using KPIs and data to drive performance, productivity, and accountability across teams
• Strong leadership and coaching capabilities, with a track record of improving manager and team performance
• Highly analytical, with the ability to identify trends, diagnose operational gaps, and implement data-driven solutions
• Hands-on, execution-focused leadership style with a bias toward action and continuous improvement
• Experience in high-volume, case-based or client service operations

Responsibilities

• Oversee daily operations across Senior Production, Medical Management, and Reductions
• Lead, coach, and hold managers accountable to performance standards
• Ensure alignment with firm goals, service standards, and operational expectations
• Analyze performance metrics to identify trends, gaps, and opportunities
• Drive KPI-based performance across teams through coaching and accountability
• Implement structured action plans to improve productivity and outcomes
• Identify workflow inefficiencies and execute data-driven improvements
• Establish real-time visibility into performance and output
• Proactively address operational issues before they impact results
• Partner with leadership and department heads to align priorities
• Lead initiatives that improve efficiency, customer experience, and overall performance
• Operate as a hands-on leader, driving execution and solving operational challenges
• Deliver measurable improvements in performance, efficiency, and results

Benefits

• Paid Time Off: Accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
• Health Benefits: Firm covers a fixed amount which typically covers 40 - 65% of the employee premium. Medical insurance plans include options for national coverage and free mental health services. Dental plans (with unlimited coverage) and vision plans available.
• Disability Benefits: Short-term and Long-term Disability benefits, paid for by the firm.
• Life Insurance: 1X earnings life insurance coverage paid for by the firm. Firm paid accidental death and dismemberment benefit that matches life insurance coverage.
• Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance.
• Retirement: 401(K) plan with firm match: 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting after one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed