Director of Operations

JLL•Boston, MA

20d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Director of Operations – High-Rise Commercial Office Building Position Summary The Director of Operations is responsible for the overall operational management, project management, maintenance, safety, and tenant experience of a high-rise commercial office building. This role oversees building systems, vendor management, operational budgets, and property services to ensure efficient building performance. The Director of Operations leads on-site teams and coordinates with ownership, property management, and external vendors to maintain a safe, functional, and first-class commercial environment.

Requirements

Facilities Management, Engineering, or related field preferred.
7–10+ years of experience in commercial building operations or facilities management, preferably in high-rise office environments.
Experience managing building engineering teams and large vendor networks.
Strong knowledge of mechanical, electrical, plumbing, and life safety systems in commercial buildings.
Experience with building management systems (BMS) and computerized maintenance management systems (CMMS).
Leadership and team management
Budgeting and financial oversight
Vendor negotiation and contract management
Regulatory compliance and risk management
Problem-solving and operational decision-making
Strong communication and tenant relationship skills

Responsibilities

Oversee daily operations of the high-rise office building including engineering, maintenance, janitorial, and security services.
Ensure optimal performance of critical building systems including HVAC, electrical, plumbing, fire/life safety, elevators, and building automation systems.
Develop and implement preventative maintenance programs for all building infrastructure and equipment.
Monitor building performance and identify opportunities to improve efficiency, reliability, and tenant comfort.
Lead and supervise building engineering staff, security personnel, and operational support staff.
Provide training, performance management, scheduling, and professional development for operational employees.
Manage third-party vendors including maintenance contractors, cleaning services, security providers, and specialized system technicians.
Negotiate service contracts and ensure vendor compliance with service level agreements and building standards.
Oversee vendor scheduling
Develop and manage annual operating and capital budgets for building operations.
Monitor expenses, approve invoices, and identify cost-saving opportunities without compromising service quality.
Plan and prioritize capital improvement projects related to building systems and infrastructure.
Ensure compliance with local, state, and federal regulations related to building operations, safety, and environmental standards.
Oversee fire/life safety systems, emergency preparedness plans, and building evacuation procedures.
Manage building improvement projects including renovations, system upgrades, and sustainability initiatives.
Coordinate with architects, engineers, and contractors to ensure projects are delivered on time and within budget.