Director of Operations

RemodelBoom

36d • $200,000 - $200,000 • Remote

About The Position

RemodelBoom is a revenue-share growth partner for home improvement companies across the United States. Our clients do not pay retainers or setup fees; we earn revenue when our campaigns generate sales. This model makes operational execution, client outcomes, and company performance directly connected. We are seeking a Director of Operations to own day-to-day operations and lead three business-critical priorities: Client retention: reducing client churn and building a stronger, more consistent retention system. New service lines: developing and launching additional offerings, expanding into other channels where there is a clear client and commercial case. Operations and systems: improving daily execution, processes, reporting, and cost efficiency-including introducing AI tools that support the human texting team and improve its efficiency, quality, and scalability. This is a hands-on leadership position with end-to-end responsibility for operational performance. The Director of Operations will directly manage the Account Management Team Lead, who is responsible for the day-to-day leadership of the Account Manager team. The Director of Operations will also establish the company's operating rhythm and convert high-priority initiatives into measurable business results. Success will require a combination of strategic judgment, disciplined execution, team leadership, and comfort working in a lean, fast-moving environment.

Requirements

• Demonstrated operations leadership experience within a small, fast-growing company.
• A measurable track record of reducing churn, increasing retention, or materially improving the customer lifecycle.
• Experience launching new services, products, channels, or operational capabilities from concept through implementation.
• Strong team leadership and performance-management skills, including experience managing managers or functional leads.
• Practical fluency with AI, automation, and process redesign, with evidence of using technology to augment teams and improve manual workflows.
• Strong analytical and commercial judgment, with the ability to translate data into priorities and action.
• Clear communication, high accountability, and the ability to operate autonomously while partnering closely with the founder.

Nice To Haves

• Experience leading operations within a B2B online service-based business is preferred; experience serving the home improvement industry is a bonus.

Responsibilities

• Own the company-wide strategy and operating plan for reducing churn and increasing client retention.
• Identify the principal drivers of churn and establish client health indicators, reporting, and early-warning processes.
• Develop and improve onboarding, ongoing engagement, performance review, renewal, and reactivation processes.
• Directly manage and hold accountable the Account Management Team Lead, including setting priorities, reviewing team performance, and ensuring the Account Manager team delivers strong client retention and service outcomes.
• Lead the design, testing, and launch of new service lines.
• Define the business case, delivery model, technology and staffing requirements, operating procedures, and success metrics for each new offering.
• Run structured pilots, assess client results and unit economics, and recommend whether each service should be refined, scaled, or discontinued.
• Integrate successful offerings into the company's sales, fulfillment, account management, and reporting processes.
• Own daily service delivery, capacity planning, workflow management, quality assurance, and operational issue resolution.
• Run the operating cadence, including OKRs, weekly KPI reviews, dashboards, documentation, and follow-through on agreed actions.
• Build, document, and continuously improve scalable processes and standard operating procedures across the business.
• Lead the adoption of AI tools that support the human texting team, improve productivity and consistency, and strengthen quality control, including the selection and management of appropriate technical talent or vendors.
• Identify and eliminate unnecessary cost, complexity, and manual work while protecting client outcomes and service quality.

Benefits

• Profit sharing based on performance.
• Healthcare coverage and additional employee benefits.
• Unlimited paid time off.
• Meaningful scope, autonomy, and a path to broader executive responsibility as the company grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed