Director of Operations - Pathway to COO

CastleWorks CareersValencia, CA
Onsite

About The Position

We're a fast-growing residential home services company specializing in HVAC, plumbing, and water heater installation, repair, and maintenance. We're hiring a Director of Operations to serve as the operational backbone of the organization — driving profitability, scaling our systems, and leading through our General Managers to build a best-in-class operation. This role is a deliberate stepping stone to Chief Operating Officer. You'll be evaluated against clear leadership competencies, operational milestones, and financial targets — with a realistic path to the COO seat as we scale.

Requirements

  • 5+ years in a senior or director-level operations role
  • Home services, trades, or field service industry background strongly preferred (HVAC, plumbing, electrical, or similar)
  • Proven P&L ownership with a track record of improving margins
  • Experience scaling operational processes in a growth-stage company
  • Ability to lead through managers — earn respect from both field and office teams
  • Data-driven; strong analytical and problem-solving skills

Nice To Haves

  • Familiarity with OSHA, EPA, and CSLB licensing requirements a plus

Responsibilities

  • Set operational benchmarks across HVAC, plumbing, and water heater service lines; hold GMs accountable for performance
  • Own the operational P&L — drive revenue growth, improve margins, and eliminate cost leakage in labor, materials, and overhead
  • Develop and enforce SOPs for field operations and inventory management
  • Track and report weekly KPIs; identify trends and implement corrective action
  • Lead the customer experience — set quality standards, own escalations, and leverage feedback to drive improvement
  • Coach and develop GMs as the primary people leaders; partner with HR on hiring, onboarding, talent management and performance frameworks
  • Evaluate and optimize field service technology platforms (e.g., ServiceTitan)
  • Lead expansion into new markets and service lines; support CEO on strategic growth initiatives

Benefits

  • Competitive base salary + performance bonus
  • Company vehicle
  • Health, dental & vision insurance
  • PTO & paid holidays
  • 401(k) match
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