COO

Social Influence•Cincinnati, OH

3d•Hybrid

About The Position

The Chief Operating Officer (COO) is responsible for the operational performance, delivery excellence, and overall efficiency of the organization. This executive leader ensures that daily operations—including production, fulfillment, logistics, client service delivery, and cross-site coordination—are aligned with strategic goals and growth objectives. The COO oversees process optimization, resource allocation, performance management, and operational scalability while fostering a culture of accountability, collaboration, and operational excellence. This role serves as a key partner to executive leadership in driving continuous improvement, operational discipline, and high-quality client outcomes.

Requirements

Bachelor’s degree in Operations Management, Industrial Engineering, Business, or related field preferred
Minimum of 10 years of progressive operational leadership experience
At least 5 years in a senior leadership role overseeing manufacturing, print/mail, fulfillment, logistics, or service operations
Proven success leading multi-site operations and high-performance teams
Strong knowledge of lean manufacturing, Six Sigma, or continuous improvement methodologies
Excellent organizational, analytical, and problem-solving skills
Strong communication, facilitation, and executive presentation abilities
Experience managing budgets, capital investments, and operational financial performance
Ability to lead change initiatives and scale operational processes
Strong interpersonal leadership skills with the ability to influence teams across departments and locations
Knowledge of operational metrics, compliance standards, and industry best practices related to print, mailing, fulfillment, or manufacturing environments

Nice To Haves

Skills & Competencies Strategic and operational leadership
Process optimization and execution discipline
Cross-functional team leadership
Operational scalability and efficiency improvement
Strong analytical and quantitative skills
Excellent communication and collaboration abilities
High emotional intelligence and leadership presence
Ability to prioritize competing demands in a fast-paced environment

Responsibilities

Lead day-to-day operations, including print production, mail fulfillment, logistics, facilities, and client delivery teams
Implement scalable processes, SOPs, and operational best practices across all departments and sites
Drive continuous improvement initiatives focused on efficiency, quality, labor optimization, turnaround time, and cost reduction
Ensure timely, accurate, and compliant execution of production programs and client deliverables
Oversee capacity planning, scheduling, and equipment utilization to meet operational and client targets
Monitor and improve KPIs including: On-time delivery, Labor efficiency, Waste reduction, Downtime, Quality metrics
Champion cross-site operational alignment and collaboration
Partner with Finance on costing, margin improvement, budgeting, and capital investment planning
Collaborate with IT and Strategy teams to implement automation, technology enhancements, and workflow improvements
Provide leadership, guidance, and professional development to department heads, supervisors, and site leaders
Support recruiting, training, and retention efforts alongside Human Resources
Maintain a safe, compliant, and audit-ready work environment
Participate in executive-level strategic planning and operational forecasting
Report operational performance metrics and recommendations to executive leadership
Foster a culture of accountability, continuous improvement, and client-focused execution
Perform additional duties as needed to support organizational objectives