Chief Operating Officer (COO)

Illumination Health + Home•Santa Ana, CA

1d•$210,000 - $230,000•Hybrid

About The Position

Illumination Health + Home seeks a visionary, mission-driven, and results-oriented Chief Operating Officer (COO) to serve as a key member of the Executive Leadership Team. Reporting directly to the Chief Executive Officer (CEO), the COO is responsible for leading and optimizing the organization's operations in support of its mission to disrupt the cycle of homelessness through integrated healthcare, housing, and supportive services. As the organization's senior operational executive, the COO translates strategic priorities into measurable outcomes, ensuring the delivery of high-quality, client-centered, and financially sustainable services across multiple counties and service lines. Working in close partnership with the CEO and Chief Financial Officer (CFO), the COO drives operational excellence, organizational growth, performance improvement, and cross-functional alignment. The COO provides executive oversight of housing, healthcare, and supportive service operations, ensuring programs operate efficiently, meet performance objectives, comply with regulatory and contractual requirements, and advance organizational impact.

Requirements

Master's degree preferred in Healthcare Administration, Business Administration, Public Administration, Public Health, Nursing, Social Work, or a related field.
Minimum ten (10) years of progressively responsible executive leadership experience.
Demonstrated success leading large, complex healthcare, nonprofit, housing, behavioral health, or human services organizations.
Experience overseeing multi-site operations, large teams, and diverse funding streams.
Proven track record of operational transformation, organizational growth, and performance improvement.
Strong knowledge of Medicaid, CalAIM, managed care, healthcare operations, homeless services, housing systems, and regulatory environments preferred.
Experience working with executive leadership.
Strategic and systems thinking
Operational excellence
Executive presence and influence
Financial and business acumen
Strong organizational and operational judgment
Data-driven decision making
Change management expertise
Relationship building and stakeholder engagement
Exceptional communication skills
Emotional intelligence and servant leadership
Commitment to diversity, equity, inclusion, and belonging
Passion for advancing Illumination Health + Home's mission
Drive operational excellence across all service lines.
Strengthen integration between healthcare and housing operations.
Improve efficiency, effectiveness, and client outcomes.
Build and develop a high-performing leadership team.
Successfully execute strategic priorities and organizational growth initiatives.
Strengthen accountability through measurable performance metrics.
Ensure compliance with regulatory, contractual, quality, and accreditation standards.
Foster a culture of innovation, collaboration, accountability, and continuous improvement.

Nice To Haves

Strong knowledge of Medicaid, CalAIM, managed care, healthcare operations, homeless services, housing systems, and regulatory environments preferred.

Responsibilities

Partner with the CEO to execute the organization's strategic vision, growth initiatives, and long-term priorities.
Collaborate with the CEO, CFO, and Executive Leadership Team to align operational performance with organizational objectives and financial sustainability.
Translate strategic plans into operational initiatives with measurable outcomes and accountability structures.
Lead enterprise-wide implementation of strategic initiatives and organizational transformation efforts.
Establish key performance indicators (KPIs) and dashboards to monitor organizational effectiveness and drive data-informed decision-making.
Support the CEO in evaluating opportunities for organizational growth, partnerships, and expansion.
Provide executive oversight of all operational functions across healthcare, housing, and supportive service programs.
Ensure consistent, high-quality service delivery that advances organizational mission, values, and strategic goals.
Standardize and optimize systems, workflows, and processes to improve efficiency, scalability, and client outcomes.
Foster innovation and identify opportunities to expand impact and improve organizational sustainability.
Drive a culture of accountability and continuous operational improvement throughout the organization.
Ensure seamless integration between healthcare, housing, behavioral health, shelter, recuperative care, and supportive service programs.
Monitor operational performance, service outcomes, productivity measures, and quality indicators.
Ensure compliance with contractual and regulatory expectations.
Support development of innovative care delivery models that improve client outcomes and organizational effectiveness.
Advance integrated care approaches that improve health outcomes and housing stability.
Directly supervise Vice Presidents and designated operational leaders.
Build and maintain a high-performing leadership team through coaching, mentorship, accountability, and professional development.
Lead succession planning efforts and strengthen organizational leadership capacity.
Foster a culture of collaboration, transparency, innovation, accountability, and continuous learning.
Partner closely with the CFO to align operational strategy with financial goals and organizational sustainability.
Collaborate on budgeting, forecasting, resource allocation, workforce planning, and productivity management.
Monitor operational performance against financial targets and identify opportunities for increased efficiency.
Support long-term financial sustainability through strategic operational planning.
Collaborate with the CFO to support enterprise-wide quality improvement, compliance, and risk management initiatives.
Support audit readiness, corrective action planning, and performance improvement activities.
Promote a culture of quality, accountability, and transparency.

Benefits

Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
Dental and Vision Insurance
Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
Employee Assistance Program
Professional Development Reimbursement
401K with Company Matching
15 days' vacation PTO/year
6 days sick PTO/year
10 days holiday PTO/year
Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
Tutoring Services for school aged dependents
Car Allowance