Chief Operating Officer (COO)

LMSI, LLC dba Lighthouse Lab Services • Charlotte, NC

1d • Hybrid

About The Position

The Enterprise COO will lead Lighthouse’s operating model, ensuring reliable customer delivery, scalable processes, strong quality and compliance, and consistent operating performance across the business. This is an enterprise leadership role responsible for aligning people, processes, systems, and resources to support profitable growth and long-term success. Lighthouse’s next stage requires greater operating consistency and coordination across its service lines. The COO will strengthen the way the business operates while preserving the agility and entrepreneurial spirit that have contributed to its success. As the CEO’s principal operating partner, the COO will drive accountability, develop operating leaders, and build the capabilities needed to support a substantially larger organization.

Requirements

• Collaborative, people-centered leadership with a track record of building strong teams, developing leaders, fostering cross-functional collaboration, and creating an environment where team members feel valued, supported, and accountable.
• Experience leading multi-site, multi-service operations with significant P&L accountability.
• Demonstrated success improving service delivery, operating efficiency, quality, and margins while scaling a business.
• Strong business and financial acumen, with the ability to translate strategy into operating plans, measurable results, and sustainable performance improvements.
• Experience leading organizational change, standardizing processes, and building scalable operating systems without sacrificing customer service or agility.
• Hands-on experience with continuous improvement, Lean methodologies, or similar approaches to operational excellence.
• Demonstrated success leading acquisition integration, including operational diligence, Day 1 readiness, and post-close stabilization.
• Strong communication and relationship-building skills, with the ability to align teams and influence across the organization, executive leadership, and the Board.
• Data-driven approach to decision-making, problem-solving, and performance management.

Responsibilities

• Partner with the CEO and executive leadership team to make cross-functional decisions, balance competing priorities, and drive enterprise performance.
• Represent Lighthouse with the Board, sponsors, critical customers, and partners, and provide operating leadership during the CEO’s absence when appropriate.
• Design and implement the enterprise operating model, including service-line ownership, decision rights, organizational structure, standard processes, management cadence, and escalation procedures.
• Oversee execution from commercial handoff through onboarding, implementation, service delivery, issue resolution, recovery, and renewal support.
• Establish consistent processes for identifying root causes and implementing corrective actions.
• Partner with Finance to improve gross margins, labor productivity, utilization, cost to serve, procurement, vendor spend, rework, field productivity, capacity, and service-line economics.
• Develop the processes, systems, automation, management structures, and reporting needed to support growth while controlling overhead and operational complexity.
• Integrate quality, compliance, and risk management into daily operations.
• Ensure effective regulatory compliance, documentation, training, corrective action, and risk management practices.
• Assess and develop operating leaders, strengthen management capabilities at all levels, establish clear accountability, and build succession plans to support organizational growth.
• Lead the enterprise operating system and partner with Transformation on Lean and continuous improvement initiatives.
• Embed continuous improvement into routine management and everyday work.
• Partner with IT and Technology to identify and implement workflow automation, AI, digital customer experience, improved data visibility, and productivity solutions supported by clear business cases.
• Lead operational due diligence and post-acquisition integration across people, processes, facilities, systems, quality, synergies, and customer continuity.
• Establish Day 1 readiness and 100-day integration plans.

Benefits

• Competitive executive base salary and performance-based annual incentive, with compensation reflecting experience, role scope, and market requirements.
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off, paid holidays, volunteer time off, and other company-sponsored benefits in accordance with applicable policies and benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed