Director of Operations (California)

Western Veterinary Partners•Sacramento, CA

2d•$140,000 - $160,000•Hybrid

About The Position

Western Veterinary Partners (WVP) is seeking a Director of Operations (DO) to lead a portfolio of veterinary hospitals. The ideal candidate for this role is someone who has successfully managed multiple locations (ideally 10+) in a healthcare, veterinary or multi-site setting. Our ideal candidate is a strong general manager with a goal-oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team. The Market Area to include the following geographies: Northern California and Southern Oregon, including Sacramento, San Jose, Reno, Lake Tahoe, Truckee, Chico, Redding, Medford, Eugene, Salem, and Klamath Falls. Preferred Home Base: Sacramento (strongly preferred) or San Jose, or Central Oregon. In partnership with the Vice President of Operations and Senior Director of Operations, the chosen candidate will focus on supporting veterinary practices in achieving operational excellence, building culture, recruiting and retaining veterinarians, technicians, and support staff. The Director of Operations will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of 8 - 12 general practice veterinary hospitals. About us: WVP is a mission-driven company based in Denver, CO. We are driven by our values of integrity, alignment, support, collaboration, growth and relationships. WVP is a private equity backed company that acquires, invests in, and supports animal hospitals throughout the United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states. Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.

Requirements

Must reside in Northern CA or Oregon and be open to travel across the state – 70% of the time
5+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity.
Previous veterinary experience a plus
Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and Tableau
P&L responsibility and experience with budget management, personnel management, and team building
Strong active listening and written and verbal communication skills; Executive presence
Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met
Highly organized and detail-oriented work ethic
Ability to work collaboratively with all team members, both at the practice level and at the corporate level
Self-directed and able to work independently
Bachelor’s degree required
Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 70% of time). Occasional travel to Denver and other company activities

Nice To Haves

Previous veterinary experience
master’s degree (MBA) highly preferred

Responsibilities

Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth
Achieve results through influence and partnership versus through authority or directives
Maintain regular communication with doctors and office staff to review practice trends and performance objectives
Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
Provide oversight and support to practice level managers and administrative staff, as well as regional managers
Instill a sense of accountability and service excellence with our teams at all levels
Identify opportunities to improve and maintain site-level employee engagement
Facilitate connections and community among individuals and hospitals within markets and the region
Develop collaborative and productive relationships across the organization
Contribute to growth and innovation across WVP by supporting other geographies and organization-wide initiatives
Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
Provide overall P&L management for the business, along with a vision for near and long-term value creation
Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans
Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
Prioritize areas of focus based on impact and urgency; help team do the same
Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business
Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession
Nurture and elevate innovation and growth ideas to build tangible, scalable programs
Develop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growth
Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels