Director of Operations - New York

BTM Ventures LLC • Town of Amherst, NY

15h • Onsite

About The Position

Brewtopia, a franchise group for 7 Brew, is seeking a high-energy, people-first Director of Operations to lead their drive-thru coffee operations in the Buffalo New York Metro Area. This role offers a unique opportunity to shape the culture, systems, and guest experience from the ground up, with potential for growth as the company expands. The Director of Operations is responsible for ensuring consistency, quality, and efficiency across all locations, optimizing profitability, developing leaders, and executing strategic growth initiatives with a strong focus on the guest.

Requirements

• Proven ability to build, coach, and scale high-performing multi-unit teams
• Budgeting, P&L ownership, labor modeling, KPI-driven decisions
• Multi-unit drive-thru/QSR expertise with a bias for speed, quality, and safety
• Data-driven, resourceful, and decisive in a fast-paced environment
• Clear, candid communicator across shop, field, and corporate partners
• Passion for delivering exceptional guest experiences consistently
• Translate goals into disciplined, scalable routines
• Knowledge of health, safety, and regulatory standards
• POS/back-office, labor scheduling, spreadsheets/dashboards proficiency
• Multi-unit leadership in QSR/coffee/drive-thru; ideally 2+ years in a director-level role
• Sit, stand, bend, and move for extended periods during meetings, presentations, or line work
• Proficiency in typing and using office equipment such as computers, printers, and phones
• Ability to read printed and digital documents; clear hearing for communication
• Ability to lift and carry items weighing up to 50 pounds

Nice To Haves

• Bachelor's in business management, Hospitality, or related field is a plus

Responsibilities

• Oversee day-to-day operations across multiple drive-thru shops, ensuring speed of service, drink quality, food safety, cleanliness, and brand consistency.
• Lead, mentor, and develop Regional Leaders and General Managers, fostering a culture of accountability, recognition, and continuous growth.
• Own the P&L, manage labor and COGS, drive sales and flow-through, and collaborate with leadership to execute growth strategies and support new shop openings.
• Regularly review and adjust the budget and financial reports to ensure cost goals are met.
• Implement strategies to optimize labor, track performance against financial goals, and ensure key profit-driving actions are executed in a timely manner.
• Conduct daily operational reviews to ensure adherence to brand standards.
• Regularly assess performance metrics, respond to customer feedback, and implement action plans to improve service quality.
• Hold weekly one-on-one coaching sessions with Regional Managers, ensuring consistent training and development.
• Work with HR and other departments to fill staffing gaps quickly and develop training programs that align with business needs.
• Address and resolve guest concerns within 24 hours, ensuring that guest satisfaction is prioritized.
• Actively participate in weekly leadership meetings, contribute to discussions, and align team goals with corporate objectives.
• Share progress updates and ensure all team members are informed and working toward shared priorities.
• Foster a recognition culture, coach privately and praise publicly, and promote healthy competition and collaboration across locations.

Benefits

• Competitive Salary: $125,000 base per year
• Performance Bonus: 15% target, tied to KPIs and company performance
• Comprehensive Benefits: Health insurance, 401K with competitive match, generous PTO
• Car Allowance: Up to $250 /bi-weekly
• Cellphone Stipend: Up to $25 a month
• Growth & Learning: Clear development plans and a culture of continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Director