KP795 - Full-Time Director of Household Operations - New York, NY

British American Household Staffing•New York, NY

7d•$170,000•Onsite

About The Position

A discreet family is hiring a Director of Household Operations to build and run the systems behind a New York-based household. This is a full-time role with real ownership. The right person will bring structure, follow-through, and clear standards across the home, staff, vendors, and recurring family logistics. This is not a role for someone who wants to personally handle every recurring task. The job is to build the operating structure, make ownership clear, and keep the household running at a high level without constant principal involvement. The family is in a building phase and the household needs to support work, health, children, travel, and day-to-day execution. The family values reliability, judgment, pace, and low-drama operations over ceremony or formality for its own sake.

Requirements

Clear record of building systems, SOPs, checklists, manuals, or operating routines
Experience managing a small team and outside vendors
Strong judgment and discretion
Excellent English, written and spoken
Comfort with modern tools and household / project management platforms
Calm, direct, accountable working style
New York-based, or able to work on site in New York with flexibility for travel as needed
Excellent references and ability to pass a standard background check
Valid US Passport, Green Card, or EAC

Nice To Haves

Operations lead or chief of staff in a founder-led or premium service business
Senior hotel or residence operations professional from a high-standards environment
Household or estate manager who has built systems, manuals, staffing structure, and vendor process

Responsibilities

Build and maintain the master operating calendar for recurring family and household responsibilities across annual, quarterly, monthly, weekly, and daily rhythms.
Assign a clear owner to each recurring responsibility across staff and vendors. Define what good looks like, how work is checked, and what should be escalated.
Create and maintain a practical house manual covering standards, onboarding, handover, guest readiness, communication norms, emergency basics, and core role-specific procedures.
Lead a small, high-caliber household team. Set expectations, run regular check-ins, solve issues early, and build a stable operating rhythm.
Own the vendor roster across maintenance and household services. Keep standards high, pricing clear, renewals in view, and backup options available when needed.
Own rollout and day-to-day use of the household management platform (currently Nines, or another tool if a better fit is identified early). The platform should hold the operating calendar, ownership map, key procedures, and core records.