UNIV - Director of Operations - Department of Medicine: Division of Gastroenterology & Hepatology

Medical University of South Carolina•Charleston, SC

About The Position

The Director of Operations leads clinical operations, strategic access management, human resources, and executive administration for the Division of Gastroenterology & Hepatology at the Medical University of South Carolina. The role directs patient access, provider scheduling and deployment, ambulatory and inpatient operations, clinical outreach agreements, and clinical-space programs. It serves as the Division’s QGenda scheduling manager and primary program contact, evaluates performance, implements improvements to policies and workflows, supports new program development, and provides strategic guidance and updates to faculty, staff, institutional partners, and leadership. The position operates with substantial autonomy and provides or supervises executive-level support for the Division Director, Division Administrator, ICCE Chief for Digestive Health, and assigned faculty. It collaborates with divisional faculty and staff, Digestive Health ICCE leadership, the VA, referring providers, and other partners, and represents the Division professionally. The position reports directly to the Division Administrator and has a matrix reporting relationship to the Director of the Division of Gastroenterology & Hepatology. The role leads strategic access management across Division ambulatory operations; supervises the Administrative Coordinator team and office operations; administers QGenda schedules and related clinical coverage; analyzes and manages ambulatory space utilization; coordinates recruitment and provider onboarding; and communicates program and patient-access information. The position also performs other duties assigned by Department of Medicine Administration in support of departmental initiatives.

Requirements

Bachelor’s degree.
Three years of relevant program experience.
Ability to perform job functions in an upright, seated, and walking/mobile position (frequent); work indoors continuously and outdoors in all weather and temperature extremes infrequently; and work in confined or cramped spaces infrequently.
Ability to kneel, squat, perform pinching operations, use both hands and arms, perform repetitive upper-limb motions, reach in all directions, and maintain finger dexterity and tactile sensory functions at the stated frequencies.
Ability to lift, carry, push, or pull objects up to 15 pounds unassisted, and lift objects up to 15 pounds from floor level to 36 inches, infrequently.
Ability to meet the stated vision, color discrimination, depth perception, peripheral vision, hearing, and gross- and fine-motor requirements.
Ability to work in dusty areas infrequently.

Responsibilities

Review patient-access performance and new- and return-patient availability for Division faculty and APPs, identify barriers, and pursue approved access improvements in partnership with the Division Administrator.
Lead provider deployment across MUSC outpatient sites; coordinate space, assignments, and EPIC templates with Ambulatory partners, Division leadership, and physician leaders.
Manage clinic-space grids and provider deployment information; oversee PATH-form and template-change workflows, approvals, processing, and stakeholder updates.
Collaborate with the DHEM PAC liaison and other stakeholders on provider template changes, patient-access opportunities, clinic changes, and patient-notification letters.
Submit EPIC Department requests for new or closing clinics and serve as the primary contact with IS leadership during the process.
Lead the Division’s Administrative Coordinator team, including assignments, performance monitoring, annual reviews, time-off approvals, delegation, and oversight of faculty support.
Manage divisional office operations and physical space, including space planning, office allocations, renovations, workstation requests, supplies, mail, and support equipment.
Serve as divisional timekeeper; maintain leave and pay records; assist employees with FMLA, leave, benefits, payroll, and related policies; and train and supervise backup personnel.
Provide executive-level support to the Division Director and ICCE Chief for Digestive Health, including calendar management, confidential communications, travel, itineraries, minutes, correspondence, agendas, and meeting preparation.
Support the Division Administrator with faculty, personnel, and daily operations; develop reports, identify cost reductions, communicate required actions, and lead administrative quality-improvement efforts.
Administer QGenda as the Division’s primary contact and subject-matter expert, maintaining accurate schedules for physicians and APPs across inpatient, outpatient, VA, procedural, call, coverage, night, weekend, leave, and other assignments.
Partner with QGenda and MUSC stakeholders to resolve system issues, implement features and automations, conduct audits, recommend improvements, and maintain current provider and scheduling data.
Manage Available Shifts and clinic backfill processes, process cancellation requests, monitor coverage, address gaps, generate reports, and assist with the paging system.
Manage the Division’s ambulatory-space footprint and space requests; review clinic-space, throughput, scheduling, and appointment data; recommend actions; and report on access performance and improvement initiatives.
Coordinate recruitment, onboarding, and ongoing employment requirements for faculty, APPs, and staff; develop recruitment itineraries and onboarding plans; and coordinate with physician recruitment and Human Resources.
Manage faculty onboarding across human resources, clinical operations, information technology, and academic teams, including visa documentation, licensure, credentialing, and required records for MUSC and contracted sites.
Maintain provider clinic information in Sitecore and Yext, centralize and streamline onboarding workflows, and complete additional assignments supporting onboarding and divisional operations.
Communicate program and patient-access information clearly, professionally, promptly, and confidentially; prepare for and participate in meetings with faculty and leadership; and perform other assigned departmental duties.