UNIV - Director of Operations - Department of Medicine: Division of Gastroenterology & Hepatology
About The Position
The Director of Operations directs patient access, provider scheduling, clinical deployment, ambulatory and inpatient operations, clinical outreach agreements, and clinical space programs for the Division of Gastroenterology & Hepatology. The position serves as the Division’s QGenda scheduling manager and primary program contact, evaluates performance, implements improvements to policies, procedures, and workflows, supports new program development, and provides strategic guidance and updates to faculty, staff, institutional partners, and leadership. Operating with substantial autonomy, the Director leads clinical operations, strategic access management, human resources, and executive administration. The role also provides or supervises executive-level support for the Division Director, Division Administrator, ICCE Chief for Digestive Health, and assigned faculty. The position collaborates with divisional faculty and staff, Digestive Health ICCE leadership, the VA, referring providers, and other partners, while representing the Division professionally. The position reports directly to the Division Administrator and has a matrix reporting relationship to the Director of the Division of Gastroenterology & Hepatology. It is a salaried employee position scheduled for 40 hours per week.
Requirements
- Bachelor’s degree.
- Three years of relevant program experience.
- Ability to perform the physical functions described, including frequent seated, upright, and mobile work; fine and gross motor activity; and occasional lifting, carrying, pushing, or pulling of objects up to 15 pounds.
Responsibilities
- Review patient-access performance and new- and return-patient availability for Division faculty and APPs; identify and implement access improvements using tools such as template changes, online scheduling, and EPIC block switches.
- Lead provider deployment across East and West Campus, Clements Ferry, Nexton, the Regional Health Network, and other outpatient sites; coordinate space, assignments, and EPIC templates with partners and leadership.
- Manage clinic-space grids and serve as the subject-matter expert for clinical deployment by location.
- Oversee PATH-form and template-change workflows, approvals, processing, and compliance with cancellation policies.
- Maintain project-management tools and provide updates on clinic space, provider templates, onboarding, offboarding, and revisions to stakeholders.
- Review provider template-change requests and advise leadership; prepare and coordinate patient-notification letters for provider departures and clinic changes.
- Submit EPIC Department requests for clinic openings and closings and serve as the primary contact with IS leadership.
- Collaborate with Digestive Health ICCE leaders, physician leaders, faculty, and other stakeholders to improve new-patient access.
- Lead the Administrative Coordinator team, including assigning work, monitoring performance, conducting annual reviews, approving time off, delegating, and overseeing faculty support.
- Manage divisional office operations, space planning, office allocations, renovations, workstation requests, supplies, mail, and support equipment.
- Serve as divisional timekeeper; maintain leave and pay records; assist employees with FMLA, leave, benefits, payroll, and related policies; and train backup personnel.
- Provide executive-level support to the Division Director and ICCE Chief for Digestive Health, including travel coordination, calendar management, screening confidential requests, preparing itineraries and meeting materials, and participating in leadership meetings.
- Support the Division Administrator with faculty, personnel, and daily operations; evaluate methods, identify cost reductions, prepare reports, communicate required actions, and lead administrative quality improvement.
- Administer QGenda and maintain accurate schedules for physicians and APPs across inpatient, outpatient, VA, procedural, call, coverage, night, weekend, leave, and other assignments.
- Partner with QGenda and MUSC stakeholders to resolve system issues, implement features and automations, conduct audits, and recommend improvements.
- Manage available shifts, clinic backfill, clinic openings, cancellation processing, coverage gaps, scheduling reports, and faculty information in the paging system.
- Manage the ambulatory-space footprint and space requests, meet MUSCP review and submission deadlines, and assess utilization using clinic-space grids, throughput reports, QGenda schedules, and CUBE data.
- Communicate space and access recommendations, coordinate follow-up, develop performance and trend reports, and respond to ad hoc access-data requests.
- Coordinate recruitment, onboarding, and ongoing employment requirements for faculty, APPs, and staff; develop recruitment itineraries and onboarding plans; and coordinate with recruitment and HR teams.
- Advise the Division Director and Division Administrator on matters affecting recruitment, onboarding, or employment.
- Manage faculty onboarding across HR, clinical operations, IT, and academic teams, including visa documentation; oversee licensure and credentialing requirements at MUSC and contracted sites.
- Maintain provider clinic information in Sitecore and Yext and ensure accurate faculty and online-scheduling information.
- Centralize and streamline onboarding workflows and complete additional assignments supporting onboarding and divisional operations.
- Communicate program and patient-access information clearly, promptly, and confidentially; prepare for and participate in meetings; and perform other duties assigned in support of departmental initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
