Director of Operations

Healthcare Services Group•Indianapolis, IN

1d•Onsite

About The Position

The Director of Operations is responsible for overseeing all functions of managing and executing nationwide for janitorial and environmental services operations for multiple facilities. This role requires implementing innovative strategies to boost efficiency and ensure maximum customer satisfaction. The Director of Operations will play a principal role in the overall quality, efficiency, and success of operations, working closely with leadership in Sales, Risk Management, HR, and Finance to execute strategies for company growth and profitability.

Requirements

Proven track record as a team leader with an understanding of management practices.
Demonstrated project and budget management skills.
Strong business acumen with a broad understanding of fundamental business principles.
Analytical problem-solving skills with an impeccable attention to detail.
Ability to set overall strategy and drive process improvement.
Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
Excellent verbal and written communication skills.
Must have the ability to build relationships with internal teams and customers alike.
Strong ability to influence, encourage, inspire, and motivate a team or individual.
Must be highly organized.
Must be a team player.
Strong knowledge of Microsoft office suite: Word, Excel, Outlook, Microsoft Teams, etc.
Minimum of 5 years of management experience.
Minimum of 7 - 10 years janitorial and facilities management experience.
Multi-team management experience.
Previous P&L responsibility.
Bachelor’s degree in business, accounting, or a related field.

Nice To Haves

MBA or equivalent graduate degree preferred.
Bilingual: English & Spanish preferred.

Responsibilities

Oversee day-to-day janitorial and maintenance operational functions.
Define and implement operations strategy, structure, and processes.
Manage the quarterly and annual budgeting process and P&L responsibilities.
Monitor performance to proactively identify efficiency issues and propose solutions.
Maintain a working knowledge of all phases of operations.
Coordinate support to operations throughout the business.
Interview, hire, train, and mentor the operations management team.
Provide regular performance updates to senior leadership.
Build relationships with existing and new facility contacts.