Director of Operations

City Wide Facility Solutions • Lexington, KY

8d

About The Position

City Wide Facility Solutions has been nominated as a BEST PLACES TO WORK 3 years in a row as well as receiving the Better Business Bureau's (BBB) Torch Award for ethics! Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.
Medical/Dental/Vision offered after 30 days. Other amazing benefits include: 3 weeks of paid PTO, 6 paid holidays, 2 paid floating holidays, Simple IRA with company match, Long & Short term disability offered at no cost to the employee along with Life and AD&D. This is a territory based opportunity and mileage is reimbursed.

Requirements

• 5+ years management experience with operations and account management
• Proficient with Microsoft Office Suite
• Working knowledge of Customer Relation Management (CRM)
• Prior experience developing and managing departmental budgets
• Microsoft Word/Excel/Outlook
• CRM database
• Ability to effectively build relationships with customers and co-workers
• Excellent communications skills (written and verbal) and ability to influence others
• Effective problem solving and decision-making skills
• Ability to effectively coach and lead others.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Time Management - Ability to effectively manage own time and team, so that timelines can be met.
• Bachelor’s Degree or work equivalent
• Travel within market, up to 50%.

Responsibilities

• Effectively manage, develop, and lead a team of Facility Solutions Managers (FSMs) that support our clients.
• Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered.
• Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM’s and Night Managers.
• Must achieve annual revenue growth goals and
• Develop and maintain positive client relationships and achieve client retention above 90%.
• Develop and maintain impactful, professional relationships vendors and Independent Contractors.
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work.
• Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
• Responsible for participating in all new client starts for duration of new start.
• Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
• Responsible for people development – ensure all 90-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
• Work in the field with FSMs each week and participate as backfill to the FSM as needed.
• Relationship management.

Benefits

• Medical/Dental/Vision offered after 30 days.
• 3 weeks of paid PTO
• 6 paid holidays
• 2 paid floating holidays
• Simple IRA with company match
• Long & Short term disability offered at no cost to the employee along with Life and AD&D.
• mileage is reimbursed

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees