Director, Operations

AdaptHealth, LLC•Lebanon, NH

10h

About The Position

The Director of Operations directs the overall operations functions and oversees operating efficiency at AdaptHealth service locations. Areas of responsibility include Medical Equipment Technicians, Dispatch, Respiratory, Warehouse, Inventory Management, Compliance, and Facilities. The role oversees inventory costs and related capital expenditures and staffing, helps formulate budgets, evaluates department performance against budget, and takes action to stay within budget guidelines. The Director ensures staff competency and maintains effective department operations in compliance with applicable laws, standards, and protocols. The Director leads teams across locations, supports staffing and employee development, sets and monitors department goals, and works with branches on customer concerns, training, operational processes, and regulatory readiness. The role also oversees routing, inventory and purchasing practices, fleet and facilities, operational records, reporting, and performance improvement. It requires maintaining knowledge of home medical equipment products and services and protecting patient confidentiality in accordance with HIPAA and company requirements.

Requirements

Associate degree from an accredited college.
Five years of Director-level experience in a related position; DME industry experience is preferred.
Four years of healthcare experience, preferably in HME or a sales environment.
Valid and unrestricted driver's license in the state of residence.
Knowledge of DME services.
Motivation for sales and strong persuasion skills.
Strong relationship-building skills.
Excellent verbal and written communication, presentation, and customer service skills.
Product and industry knowledge.
Ability to work independently and collaboratively.
Strong analytical and problem-solving skills with attention to detail.
Ability to prioritize and manage multiple projects.
Mental alertness and ability to handle confidential information appropriately.
Proficiency with computers and Microsoft Office.

Nice To Haves

Bachelor's degree.
Two years of customer service experience.
Experience as a liaison, in discharge planning, or as a referral coordinator.

Responsibilities

Direct departments and staff across locations to achieve organizational goals and promote the organization's mission, vision, and values.
Select and hire qualified staff, oversee onboarding and training, and provide regular feedback.
Set expectations, monitor and appraise performance, coach, counsel, and discipline employees, and enforce policies, procedures, and productivity standards.
Establish annual department goals aligned with organizational strategy and drive performance and retention goals, including timely completion of evaluations.
Train, mentor, and coach branch staff on warehouse operations, including locators, par-level management, and barcode scanning; communicate process changes and organize orientation and in-service training.
Serve as a liaison among administration, branches, patients, physicians, and other healthcare providers; support branches in investigating, reporting, and resolving customer concerns and achieving company goals.
Ensure locations maintain ACHC compliance readiness; create and implement Branch Internal Field Office Audits and support branches in achieving and sustaining compliance.
Monitor regulatory requirements and advise management on actions needed to comply with federal, state, and local legal and professional requirements.
Implement processes and procedures for accurate Brightree system entries and clean, confirmation-ready sales orders.
Monitor and direct daily routing activity to maintain delivery frequencies and geographic routing at each location.
Work with locations to identify appropriate stock levels, minimize inventory balances, and coordinate cross-branch transfers to reduce vendor purchases of slow-moving products.
Ensure monthly physical inventories are accurate and timely, and approve location purchase orders.
Track concentrator checks and audit lot and serial number tracking accuracy in Brightree.
Oversee fleet management and company locations.
Maintain accurate personnel and department records and prepare requested reports, including utilization, performance improvement, service/outcome data, productivity, and short- and long-term budgets.
Maintain working knowledge of current HME products and services offered by the company.
Participate in performance improvement initiatives and governmental agency surveys.
Protect patient confidentiality, comply with HIPAA and the company's Compliance Program, and complete assigned compliance training.
Maintain flexibility, organization, composure under stress, and effective working relationships across departments.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts and Health Savings Accounts.
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.