Director of Operations
About The Position
GDI provides unequalled capability and expertise in the facility services sector across Canada and the United States. Our broad knowledge and competencies in integrated facility services will contribute to the success of our business partners. With nearly a century of experience, our excellent service delivery distinguishes us from other facility services providers. Our team of over 30,000 individuals offer innovative cleaning techniques, best-in-class capabilities, and unrivaled experience. The Director of Operations is responsible for organizing, directing, and controlling operational activities across the division, to achieve specified cost and profit objectives and ensure that all work is performed in accordance with contract specifications across our clients.
Requirements
- 7+ years of multi-unit, high volume Operations Leadership
- Ability to meet deadlines and make sound decisions in stressful situations
- Strong customer service and employee relations skills
- Excellent attention to detail
- Excellent verbal and written communication skills
- Strong organizational skills
- Able to multi-task
- Ability to show judgment and to work independently
- High integrity and discretion required
Responsibilities
- Possess a detailed knowledge of the operations at each site (contract, scope of work, building type, client nuances, etc..)
- Assure the delivery and execution of all contracted janitorial services within the division
- Build and maintain long-term relationships with key decision-makers at all client locations
- Maintain frequent communication and contact across all client sites via phone calls, emails, and site visits
- Work closely with supervisors and managers to develop their operational knowledge and management capabilities
- Continuously monitor the overall performance of each site and make appropriate changes as needed
- Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
- Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment
- Negotiate modifications to compensation or staffing plans based on site specific needs
- Work with sales team to develop and grow the business / represent the GDI brand
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What This Job Offers
Career Level
Director
Education Level
No Education Listed
Number of Employees
1-10 employees
