Director of Operations | Elysee New York

Horseshoe Bay Resort • New York, NY

19h • $110,000 - $125,000 • Onsite

About The Position

The iconic Elysée New York is seeking an experienced Director of Operations. This is a rare opportunity for a proven leader to shape the re-emergence of a landmark hotel, blending operational excellence with world-class guest experiences. As the Director of Operations, you will be responsible for supporting all aspects of front of house operations including guest and employee satisfaction and sales and revenue support, delivering a return on investment. You are also responsible for assisting the General Manager in the development and implementation of property-wide strategies.

Requirements

• A minimum of 3 years of rooms, front desk, and guest service experience at a full-service hotel is required.
• A minimum of 2 years of rooms leadership experience at a Luxury NYC Market Hotel is required.
• Previous union hotel experience is required.

Responsibilities

• Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Communicate both verbally and in writing to provide clear direction to staff.
• Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.
• Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
• Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
• Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.
• Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Benefits

• Highly competitive annual salary of $110,000-$125,000 based on experience
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed