Director of Operations

Red E, LLC•Fargo, ND

16h

About The Position

The Director of Operations is a senior leader and member of the company’s Leadership Team, responsible for translating company strategy into efficient, scalable day‑to‑day execution. In a 45‑person company, this role is both strategic and hands‑on: owning core operational systems while actively solving problems, improving processes, and supporting team leaders across the organization. This role partners closely with the President and other members of the Leadership Team to ensure Red E, LLC runs smoothly today while being built to scale for tomorrow.

Requirements

8–12+ years of experience in operations, business management, or related roles
Experience operating in a small to mid‑sized (30–150 employee) company
Proven track record of building and improving operational systems
Strong analytical and problem‑solving skills
Ability to lead through influence as well as direct authority
Excellent communication and stakeholder management skills
Strong continuous improvement mindset with a bias toward action
Hands‑on, roll‑up‑your‑sleeves mindset
Highly organized with strong attention to detail
Pragmatic decision‑maker who balances speed and quality
Comfortable with ambiguity and changing priorities
Trusted partner who builds credibility across teams

Nice To Haves

Experience scaling a company through rapid growth or change
Background in consulting, operations leadership, or general management
Familiarity with Lean, Six Sigma, or similar frameworks
Experience working closely with founders or executive teams

Responsibilities

Translate company goals into clear operational plans, priorities, and metrics
Design and evolve operating rhythms (OKRs, KPIs, dashboards, reviews)
Identify operational risks and proactively develop mitigation plans
Act as a thought partner to the CEO on scaling the business
Evaluate, design, document, and continuously improve core business processes across teams
Establish a culture of continuous improvement, operational excellence, and data‑driven decision‑making
Lead ongoing efforts to identify inefficiencies, eliminate waste, and reduce operational friction
Drive root‑cause analysis and corrective actions for recurring issues
Ensure processes are simple, repeatable, measurable, and scalable
Support managers with workforce planning, capacity management, and performance systems
Partner with HR/People Ops on hiring plans, onboarding, and retention initiatives
Establish clear roles, responsibilities, and decision‑making frameworks
Foster a culture of ownership, accountability, and operational excellence
Partner with Finance on budgeting, forecasting, and cost control
Monitor unit economics, margins, and operational spend
Ensure teams are resourced appropriately to meet business goals
Support vendor selection, contract negotiation, and cost optimization
Own selection, implementation, and optimization of operational tools and systems
Ensure systems are integrated, adopted, and delivering value
Balance automation with practicality in a growing organization
Lead complex, cross‑functional initiatives from planning through execution
Serve as a central point of coordination for company‑wide projects
Ensure priorities are aligned and teams are moving in the same direction