Director of Operations, US Territory
About The Position
We are looking for a Director of Operations - US Territory to lead and scale all league operations across the United States. This is a high-impact leadership opportunity to oversee market performance, operational execution, and team development across Brodie's growing US footprint. Reporting directly to the COO, you will be responsible for ensuring every market consistently delivers the athlete experience that defines the Brodie brand. Based out of our Toronto HQ, you will lead a growing team of District Managers and League Managers while building the systems, processes, and operational infrastructure needed to support rapid expansion. From league operations and athlete experience initiatives to referee development and market readiness, you will play a key leadership role in shaping and scaling Brodie's U.S. operations. We currently operate in three US cities with ambitious plans for expansion. Your mandate will be to optimize performance in existing markets while helping build the operational foundation required to support growth to 50 locations. If you're excited by ownership, scaling teams, solving operational challenges, and building systems that support long-term growth, we would love to hear from you!
Requirements
- Proven experience leading multi-location operations teams within a fast-paced, high-growth environment
- Demonstrated experience managing senior staff and developing high-performing operational teams
- Experience owning budgets, forecasting, and making data-driven operational decisions
- Strong track record of building systems, processes, and infrastructure that support organizational growth
- Demonstrated ability to leverage AI tools to improve productivity, decision-making, reporting, and operational effectiveness
- Exceptional organizational, project management, and execution skills
- Strong analytical mindset with the ability to use data to evaluate performance and drive business decisions
- Comfortable operating in an entrepreneurial environment with evolving priorities and significant ownership
- Excellent communication and stakeholder management skills
- Experience within retail, hospitality, fitness, franchise, events, or other multi-unit operating environments
- 5 days in office at our Toronto HQ - Brodie has thrived due to a culture of collaboration and teamwork in office
Nice To Haves
- Experience supporting rapid geographic expansion across multiple markets
- Passion for sports, community-building, and athlete experience
- Experience developing training programs, certification processes, or operational playbooks
- Strong financial acumen with experience evaluating business performance and market expansion opportunities
Responsibilities
- Own all league operations across the United States, including game-night execution, scheduling, league administration, athlete experience, and venue operations
- Lead, develop, and performance manage a growing team of District Managers and League Managers across multiple markets
- Establish and maintain operational standards, playbooks, and systems that create a consistent athlete experience across all locations
- Own the financial performance of US operations, including budgeting, forecasting, cost management, and revenue optimization
- Build and oversee Brodie's referee and coach development program, including recruitment, onboarding, training, and performance standards
- Develop sustainable talent pipelines that support future market expansion and reduce reliance on external recruiting sources
- Lead athlete experience initiatives including drop-in programming, trial experiences, membership conversion programs, and community engagement initiatives
- Partner closely with Brand, Marketing, and Community teams to ensure operational excellence across all athlete-facing programs
- Monitor and analyze operational performance metrics, identifying opportunities for improvement and implementing scalable solutions
- Ensure operational readiness across all existing markets while preparing systems, staffing models, and processes for future expansion
- Partner with the growth team to support new market launches through workforce planning, operational setup, training, and execution
- Translate strategic priorities into actionable plans with clear timelines, ownership, and measurable outcomes
- Provide proactive communication and reporting to leadership regarding operational performance, opportunities, and challenges
Benefits
- Comprehensive health and wellness plan
- Access to a yearly Brodie takeover of the Toronto Raptors court
- Significant growth and mentorship opportunities
- Professional development budget
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
