Director of Operations & Technology

Community Action House•Holland, MI

5d•$74,400 - $93,000•Hybrid

About The Position

Community Action House is seeking a Director of Operations & Technology to provide strategic and operational leadership for the organization’s facilities, logistics/fleet operations, information technology systems, and commercial tenant relationships. This role is responsible for developing and maintaining the infrastructure, systems, vendor partnerships, and operational processes that support organizational safety, scalability, effectiveness, and mission impact across all sites. The Director of Operations partners closely with organizational leaders to strengthen operational performance, improve organizational efficiency, and ensure reliable systems and environments. This is a unique opportunity to join a mission-driven, forward-thinking organization at an exciting time. Our team is guided by shared values of kindness, collaboration, and excellence. We are looking for a leader who is energized by complexity, passionate about people, committed to continuous improvement, and motivated to help build stronger systems that support people and purpose.

Requirements

8+ years of relevant experience required in either operations, project management, fleet management, technology oversight, or role-related experience, ideally while managing a department or overall operations
3+ years of supervisory experience required
Bachelor's Degree required.; or in place of a degree, equivalent years of experience
Basic conversational Spanish proficiency desired
Valid CDL-B driverâ€™s license (or ability to obtain)
Demonstrated, verifiable leadership skills, ability and experience.
Ability to work effectively in collaboration with diverse groups of people.
Cultivates a collaborative and supportive work environment, empowering team members, fostering collaboration and teamwork, and providing guidance and mentorship as needed.
Ability to mitigate and resolve conflicts, fostering a calm and constructive environment where team members feel supported and conflicts are effectively managed.
Fosters trust with others by consistently conducting work with honesty, reliability, and mutual respect, while also demonstrating transparency and emotional openness.
Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
Highly conscientious with a strong attention to detail.
Ability to work flexibly and be adaptable to various tasks.
Analytical and problem-solving skills with the ability to interpret information to support decision making.
A successful track record in setting priorities; keen analytic, organization, and problem solving skills which support and enable sound decision making.
Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
Proven track record of success facilitating progressive organizational change within a growing organization.
Demonstrated ability to work independently and manage multiple concurrent projects on time and on specification.
Tech savvy with experience selecting and overseeing software deployments and managing relationships with software vendors.
Experience in both Google Suite & Microsoft Office products.
Demonstrate a genuine passion for our mission and a commitment to upholding our teamâ€™s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

Responsibilities

Design, implement, and continuously improve operational systems, workflows, and infrastructure that support organizational growth and mission impact.
Establish and maintain systems that promote consistent execution, accountability, communication, and cross-functional collaboration.
Lead operational planning efforts in partnership with department leaders to align resources, systems, and organizational priorities.
Define and monitor operational performance indicators, budgets, project timelines, and strategic objectives; prepare reports and recommendations for leadership.
Identify opportunities for organizational efficiency, process improvement, and operational standardization.
Lead implementation planning for operational initiatives, including establishing timelines, accountability structures, and change management strategies.
Perform other duties and special projects as assigned in support of organizational operations and strategic priorities.
Leads, manages, develops, and retains team members by charting an annual course of direction and monitoring quarterly progress toward annual goals. This includes leading various meetings.
Collaborate with supervisor, direct reports, and other teams to ensure flow of information and success of key project outcomes.
Facilitate effective communication and coordination across departments and operational functions.
Partner with organizational leaders to communicate and implement operational changes and improvements.
Oversee maintenance, management, safety, and improvement of organizational facilities across multiple locations.
Ensure facilities are safe, functional, welcoming, and compliant with applicable regulations and organizational standards.
In partnership with Logistics and Facilities Manager, manage facility maintenance vendors, service contracts, inspections, facility alert systems, and preventative maintenance programs.
Oversee facility-related capital improvement planning and support long-term facility sustainability efforts. Including office utilization, future site planning and operational scaling. Ensure successful execution of facility projects within approved scope, budget, and timelines.
Manage relationships with commercial tenants, including communication, issue resolution, and coordination of property-related needs.
Develop and maintain emergency response coordination, continuity planning and disaster recovery coordination.
Work in partnership with the finance team to oversee major purchases requiring bid process within vendor procurement policy.
Oversee organizational logistics and fleet operations, including compliance, safety, maintenance coordination, and operational readiness. Including working alongside the Director(s) of Program/Resale to ensure the fleet is meeting the needs of supported departments.
Develop, implement, and evaluate logistics-related policies, procedures, and best practices.
Ensure compliance with applicable transportation, licensing, and safety regulations.
Support efficient utilization and stewardship of organizational fleet assets.
Oversee organizational technology systems, infrastructure, and vendor relationships.
Evaluation of internal vs. outsourcing for staff IT support functions in conjunction with organization headcount growth.
Ensure reliability, security, and effective performance of organizational technology systems, including networking, phone systems, hardware, software, and enterprise platforms.
Oversee administration and optimization of organizational platforms (currently Google Workspace, Monday.com, some functions within Office 365 etc.).
Coordinate technology support, troubleshooting, upgrades, cybersecurity practices, and system improvements in partnership with external providers.
Develop and implement technology strategies that support organizational operations, productivity, and future growth.
Support data security, access management, and technology-related policy development.
Knowledge management leadership: Establish and enforce company-wide data governance and information architecture; collaborate with department heads to roll out master folder structures, utilizing AI-assisted classification tools to streamline file migration, reduce data redundancy, and maximize searchability.
Select, negotiate, and manage external vendors, contractors, consultants, and service providers related to operational functions.
Analyze organizational operational support needs and recommend external resources or solutions as appropriate.
Monitor operational budgets, vendor costs, and contract performance; address budget variances proactively and transparently.
Ensure operational compliance with applicable federal, state, and local regulations.
Support organizational risk management efforts related to facilities, operations, safety, and technology systems.
Develop, implement, and maintain operational policies, procedures, standards, and best practices related to facilities, logistics, technology, safety, and administration.
Ensure workplace safety policies, trainings, postings, and operational practices are maintained and compliant with organizational and regulatory requirements.