Director of Business Operations & Technology

Momofuku Goods•New York, NY

1d•$150,000 - $170,000•Onsite

About The Position

The Director of Business Operations & Technology serves as the central operating layer, ensuring that all functions have the tools, processes, and technology to operate as a coordinated system. This role is responsible for designing and owning the operating systems, data architecture, and governance frameworks that allow Momofuku to make better decisions faster. Reporting to the CFO, this role translates leadership’s strategic priorities into clear processes, accountability structures, and operational rhythms that keep the business running and improving. This role operates as a true enterprise resource, serving the full leadership team by ensuring that Commercial, Finance, and Operations have seamless, integrated data flow and shared visibility that enables confident decision-making across the business. Momofuku Goods is scaling fast – across retail, eCommerce, DTC, and internationally. The infrastructure that supports how we plan, measure, and operate needs to evolve at the same pace. This role exists to build that infrastructure.

Requirements

8+ years of experience in business operations, enterprise data, strategy & operations, or a related field
Demonstrated ability to design and implement cross-functional processes in a multi-entity or multi-unit business
Strong data architecture instincts – experience building or overseeing data integration, governance frameworks, and BI reporting infrastructure
Hands-on experience with AI tools and automation platforms - implemented and adopted, not just evaluated
Familiarity with ERP systems, demand planning platforms (e.g. Confido, NetSuite), project management tools (Asana), and BI platforms (e.g. Looker, Tableau, Power BI)
Experience partnering with Commercial and Finance teams, with a clear understanding of how demand forecasts translate into revenue, margin, and financial plans
Strong project management skills – comfortable owning complex initiatives with multiple stakeholders and competing priorities
Highly analytical with strong financial literacy; able to build models, interpret data, and translate findings into recommendations
Systems thinker who can zoom out to see the big picture and zoom in to fix the details
Comfortable operating independently in a fast-paced, lean environment with limited precedent

Nice To Haves

Experience in CPG, consumer goods, or DTC organizations navigating rapid commercial scale
Demonstrated experience designing or significantly improving planning processes (S&OP, IBP, or equivalent) in a multi-channel commercial environment
Background in management consulting, investment banking, or corporate strategy
Experience working directly with C-suite leadership and translating strategic direction into operational plans
Prior experience building an operations or data function from scratch or in its early stages

Responsibilities

Audit existing workflows and internal processes to identify inefficiencies, bottlenecks, and areas of unnecessary complexity
Design, document, and implement scalable SOPs across functions
Establish and facilitate operating rhythms – weekly standups, monthly business reviews, quarterly planning cycles – ensuring cadences are purposeful, well-sequenced, and consistently executed
Translate strategic priorities into actionable workstreams with clear owners, milestones, and timelines; manage key initiatives from kickoff through completion
Build accountability structures that create transparency across teams without adding unnecessary overhead
Track and report on organizational KPIs
Ensure company priorities and objectives are clearly communicated across the organization and projects are resourced and executed in a timely fashion
Champion the use of AI and modern technology as a competitive advantage across all corporate functions
Evaluate and recommend internal tools, AI solutions, and automation platforms that improve visibility, accountability, and speed
Identify repetitive, manual processes and design and implement automation solutions that increase the quality and efficiency of the team’s work
Stay current on emerging AI tools, platforms, and workflows – and proactively bring recommendations to leadership on where to deploy them
Partner with technology and data teams to build AI-assisted reporting, forecasting, and decision-support systems
Drive adoption of new tools across teams – ensuring technology investments translate into real productivity and performance gains
Design and own the enterprise data integration roadmap – connecting source systems across Commercial, Operations, Finance, and Marketing into a unified, reliable data layer
Establish and enforce data governance standards across critical data sets: product masters, customer masters, pricing hierarchies, channel definitions, and SKU architecture
Eliminate data fragmentation across functions, drive toward a single version of the truth for reporting and decision making
Define data ownership and stewardship protocols so accountability is clear and data quality improves continuously over time
Build and maintain the integration architecture connecting ERP, CRM, BI platforms, and other core systems into a coherent, accessible enterprise data layer
Design and deliver Momofuku’s enterprise reporting infrastructure – harmonizing inputs from Commercial, Operations, and Finance into a consistent, reliable reporting layer
Build and maintain executive-ready dashboards that give the leadership team real-time visibility into demand, sell through, inventory, revenue performance, and operational health
Prepare and support materials for C-suite leadership meetings, board reviews, and strategic planning sessions, translating complex data into clear, decision-ready narratives
Partner with the Insights team to ensure BI infrastructure supports commercial storytelling and customer-facing analytics
Design and implement an Integrated Business Planning (IBP) framework that connects demand signals, supply constraints, financial targets, and commercial plans into a unified planning rhythm
Own the architecture of the planning process – defining inputs, cadence, participants, and accountability structures in close partnership with the Finance, Commercial, and Operations leadership
Establish forecast accuracy standards and build the feedback loops that drive continuous improvement in planning quality across functions
Ensure the IBP process serves Commercial, Finance, and Operations equally, grounding financial and operational planning in real demand signals
Work toward a future state where IBP runs on live, connected data, reducing manual inputs and enabling scenario planning at the speed the business requires