Business Technology Director, Operations
About The Position
At Trisura, we expect more because we believe it can be done better. We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success. We are currently seeking a qualified individual to join our dynamic, forward-thinking team of Information Systems professionals in our Toronto office. The successful applicant will be a passionate and results oriented self-starter with the capability to foster and build upon relationships with new and existing talent. As an integral member of the team, you will bring: Business & Insurance Domain Expertise Strategic Thinking and Planning Cross-functional Leadership and Collaboration Technology and Architecture Understanding Change Management and Value Realization
Requirements
- Bachelor’s degree in Business, Technology, or a related field.
- 8+ years of experience in insurance operations, technology, or related roles.
- Strong understanding of insurance operational processes, including underwriting support, policy administration, and back-office functions.
- Experience leading technology or process transformation initiatives in complex environments.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Experience working in Agile or hybrid delivery environments.
- Familiarity with enterprise technology platforms, data solutions, and integration models.
Nice To Haves
- Experience with AI, automation, or advanced analytics in insurance operations.
Responsibilities
- Act as the primary liaison between Operations leadership and IT, translating operational priorities into technology strategies and solutions.
- Develop and maintain a technology roadmap aligned with business priorities and enterprise IT strategy.
- Lead initiatives to streamline and optimize operational processes, improving efficiency, standardization, and scalability across the organization.
- Partner with Data & AI teams to implement reporting, analytics, and automation capabilities to enhance operational visibility and decision-making.
- Establish and manage demand intake and prioritization for Operations technology initiatives based on business value, ROI, and strategic alignment.
- Oversee delivery of Operations-related initiatives in collaboration with PMO, Data & AI, and IT Operations teams.
- Define and track key success metrics, including process efficiency, cost optimization, accuracy, and service quality.
- Conduct post-implementation reviews to ensure value realization and continuous improvement of delivered solutions.
- Evaluate and rationalize operational tools and platforms, ensuring alignment with enterprise architecture and reducing duplication and vendor sprawl.
- Ensure compliance with governance, risk, and regulatory standards across operational systems and processes.
- Drive adoption of new technologies and workflows through structured change management and stakeholder engagement.
Benefits
- We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Director
