Director of Business Technology

The Arc of the United States•Washington, DC

2d•$90,000 - $130,000

About The Position

The Director of Business Technology is responsible for supporting the organization's technology strategy and overseeing day-to-day IT operations, with a strong focus on enabling internal teams-including Policy, Advocacy, Development, Marketing, Programs, and Chapter Relations-through effective, user-centered systems and tools. This role ensures that staff have the technology, systems, and support needed to operate efficiently and effectively. The Director serves as a strategic partner to department leaders, aligning IT solutions with programmatic and operational needs while ensuring systems are reliable, secure, and scalable.

Requirements

Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)
8–12 years of progressive experience in IT, systems management, or business technology roles
Demonstrated experience supporting multiple business units with user systems and technology solutions
Strong ability to translate business needs into practical technical solutions

Nice To Haves

Strategic & operational thinking
Stakeholder partnership
Change management
Data-driven decision making
Continuous improvement mindset
Leadership & influence
Communication & collaboration

Responsibilities

Partner with internal teams (Policy, Advocacy, Development, Operations, Programs, Marketing, and Chapter Relations) to provide IT support and ensure effective utilization of systems and technology.
Ensure all user systems (e.g., CRM, advocacy tools, grants management, collaboration platforms) are optimized, integrated, and effectively supporting team workflows.
Provide hands-on support and oversight of system functionality, troubleshooting, and continuous improvement.
Contribute to the development and implementation of an IT strategy, in partnership with the COO and IT team, ensuring alignment with organizational priorities and programmatic impact.
Advise leadership on technology investments, priorities, and opportunities to improve efficiency and effectiveness.
Balance immediate operational needs with long-term technology planning.
Build strong relationships with department leaders to understand business needs and translate them into technology solutions.
Act as a bridge between technical systems and non-technical staff, ensuring accessibility and ease of use.
Lead IT intake, prioritization, and project management processes across teams.
Oversee implementation, configuration, and maintenance of core organizational systems.
Manage vendors and external IT partners to ensure service quality and responsiveness.
Ensure system reliability, uptime, and performance across the organization.
Support teams in leveraging data effectively through system design, reporting tools, and data integrity practices.
Improve data accessibility and reporting capabilities across departments.
Ensure alignment between systems and organizational KPIs.
Ensure all systems meet security, privacy, and compliance standards.
Promote best practices for data protection and responsible system use.
Ensure technology solutions are accessible and user-friendly for all staff.
Develop and manage the IT budget, ensuring alignment with organizational priorities.
Evaluate and recommend cost-effective technology solutions.