Business Technology Analyst - Operations

U.S. Bank • Saint Paul, MN

1d • $71,400 - $84,000 • Hybrid

About The Position

At U.S. Bank, we’re continuously evolving how we deliver innovative solutions that power global trade and payment operations. As a Business Technology Analyst 3, you’ll play a key role in bridging business and technology—helping deliver critical system changes, drive project execution, and support operational excellence within our GTSS Recon and Payment Team. This is an exciting opportunity for someone who thrives in a project-driven environment, enjoys solving complex problems, and wants to make a measurable impact across operations, product, and technology teams.

Requirements

• Bachelor's degree, or equivalent work experience
• Three to five years of direct experience (with project lead experience), or five to eight years of related experience

Nice To Haves

• Experience with requirements gathering, stakeholder engagement, and facilitating meetings
• Strong knowledge of project management practices and testing methodologies (UAT)
• Ability to develop and execute test plans and track/report defects
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Ability to work cross-functionally and influence without authority
• Experience in or exposure to trade finance or financial systems (strongly preferred)
• Familiarity with systems such as Trade 360, Wall Street FX, IT Hub, or reporting tools is a plus

Responsibilities

• Analyze reconciliation and payment workflows to identify gaps, inefficiencies, and control risks
• Partner with Operations and Technology to document current and future state processes
• Conduct root-cause analysis on reconciliation breaks, payment exceptions, and system variances
• Monitor workflow health, prioritization, and exception trends
• Develop and maintain reports, metrics, and dashboards (e.g., aging, SLA risks)
• Coordinate issue resolution across cross-functional teams
• Support system enhancements, releases, and migrations
• Coordinate UAT including test planning, execution tracking, defect management, and reporting
• Ensure operational readiness through documentation, training support, and post-release stabilization
• Maintain clear, audit-ready procedures and documentation
• Partner with Risk, Finance, and Audit to support reviews and control testing
• Identify control gaps and emerging risks
• Act as liaison between Operations, Technology, and business partners
• Communicate system and process impacts to technical and non-technical stakeholders
• Provide leadership with data-driven insights and recommendations

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level