Director of Technology

Falcon Wealth Planning, Inc. • Ontario, CA

2d • $160,000 - $175,000 • Hybrid

About The Position

The Director of IT is Falcon Wealth Planning's senior technology leader, responsible for the firm's technology infrastructure, cybersecurity program, Salesforce ecosystem, enterprise data architecture, AI governance framework, systems integration, and technology operations. Reporting directly to Founder & CEO Gabriel Shahin, CFP®, this role will partner closely with Managing Partner Michael Jensen, Managing Directors David Lynch and Kevin Mayo, Chief Compliance Officer Rachel Vonbank, and CMO Hitz Mistry to ensure technology serves as a secure, scalable, and strategic advantage for the organization. This is a hands-on leadership role requiring both strategic vision and operational execution. The Director of IT will lead technology planning, cybersecurity initiatives, vendor strategy, systems optimization, and data governance while remaining actively involved in platform administration, integrations, automation, and AI implementation. Cybersecurity and data protection are mission-critical responsibilities of this role. The Director of IT will own Falcon Wealth Planning's security posture, Written Information Security Program (WISP), vendor risk management framework, incident response planning, and ongoing compliance with SEC cybersecurity expectations and applicable privacy regulations.

Requirements

• 10+ years of progressive technology leadership experience.
• Minimum 3 years within wealth management, financial services, fintech, RIA, broker-dealer, or another regulated industry.
• Strong experience with Salesforce administration, architecture, integrations, and governance.
• Experience designing enterprise data architecture, reporting environments, or data lake solutions.
• Demonstrated ownership of cybersecurity programs within regulated environments.
• Working knowledge of SEC cybersecurity expectations, Regulation S-P, GLBA Safeguards Rule, and vendor risk management practices.
• Experience implementing and governing AI solutions within highly regulated businesses.
• Demonstrated experience negotiating technology contracts, vendor agreements, software licensing arrangements, and service-level agreements.
• Proven success managing enterprise software vendors and strategic technology partnerships.
• Ability to operate effectively at both strategic and tactical levels.

Nice To Haves

• Experience at an RIA, broker-dealer, family office, or wealth management firm managing $1B+ in assets.
• CISSP, CISM, CRISC, or similar cybersecurity certification.
• Salesforce certifications such as Advanced Administrator, Platform App Builder, or Architect.
• Experience integrating Schwab Advisor Services, Fidelity Institutional, or similar custodial platforms.
• Experience implementing enterprise reporting, business intelligence, or data lake solutions.
• Experience building technology processes and governance frameworks in a growing organization.

Responsibilities

• Develop and execute a multi-year technology roadmap aligned with the firm's strategic growth objectives.
• Own the architecture, optimization, and scalability of all core technology platforms, including Salesforce, eMoney, custodial platforms, client portals, digital account opening tools, and document management systems.
• Evaluate and recommend technology investments that improve efficiency, scalability, security, and client experience.
• Lead build-versus-buy evaluations and technology selection decisions.
• Establish technology standards, governance, and best practices across the organization.
• Own and optimize Salesforce as the firm's primary CRM and operational platform.
• Partner with leadership to improve reporting, advisor productivity, workflow automation, and client experience.
• Design and implement a scalable enterprise data architecture and long-term data lake strategy.
• Establish a single source of truth across Salesforce, eMoney, custodians, marketing systems, and operational platforms.
• Develop reporting and business intelligence capabilities that provide actionable insights into firm growth, advisor productivity, client service metrics, marketing attribution, and operational performance.
• Establish governance around data quality, ownership, retention, security, and accessibility.
• Lead automation initiatives across the client lifecycle, including: Lead capture and qualification, Client onboarding, Account opening, Financial planning workflows, Ongoing service processes, Client communications.
• Eliminate manual and error-prone handoffs between Salesforce, eMoney, custodians, and operational systems.
• Improve efficiency through API integrations, workflow orchestration, and intelligent automation.
• Partner with Marketing and Business Development teams to ensure accurate attribution and reporting throughout the prospect journey.
• Own Falcon Wealth Planning's cybersecurity strategy and security posture.
• Develop, maintain, and continuously enhance the firm's Written Information Security Program (WISP).
• Ensure compliance with SEC Safeguards Rule, Regulation S-P, Gramm-Leach-Bliley Act (GLBA), and applicable privacy and cybersecurity regulations.
• Lead incident response planning, testing, and execution.
• Implement and maintain security controls, including: Multi-factor authentication, Endpoint detection and response (EDR), Encryption at rest and in transit, Identity and access management, Privileged access controls, Security monitoring and logging.
• Oversee third-party vendor risk management, including: SOC 2 reviews, Security questionnaires, Vendor assessments, Data processing agreements.
• Coordinate annual penetration testing, vulnerability assessments, and incident-response tabletop exercises.
• Partner closely with Compliance, Operations, outside counsel, and external security providers when cybersecurity matters arise.
• Develop and maintain Falcon Wealth Planning's AI governance framework.
• Establish and enforce approved AI use policies across the organization.
• Define acceptable and prohibited uses of client information within AI systems.
• Implement controls ensuring appropriate human review and oversight.
• Evaluate AI solutions that improve advisor productivity, operations, marketing, client experience, and knowledge management.
• Monitor evolving SEC guidance and regulatory developments related to AI, predictive analytics, and digital engagement practices.
• Ensure AI adoption improves efficiency while reducing compliance, operational, and reputational risk.
• Own the firm's technology budget and investment strategy.
• Present technology ROI, risks, and recommendations to executive leadership.
• Lead vendor evaluation, selection, contract negotiation, and renewal strategy across all technology platforms and service providers.
• Negotiate pricing, service levels, cybersecurity requirements, data ownership provisions, and contractual protections to maximize value and reduce risk.
• Manage relationships with: Managed service providers (MSPs), Cloud infrastructure providers, Cybersecurity vendors, Telecommunications providers, Salesforce consultants and implementation partners, Software and SaaS vendors, Business continuity and disaster recovery providers.
• Establish vendor performance metrics and hold providers accountable to service-level agreements (SLAs).
• Ensure all technology vendors meet the firm's security, compliance, and operational standards.
• Maintain business continuity and disaster recovery plans consistent with regulatory requirements and industry best practices.
• Provide leadership and oversight for all technology initiatives across the firm.
• Establish clear ownership, accountability, and governance across technology vendors, consultants, and internal stakeholders.
• Develop a productive and clearly defined working relationship with the firm's existing Salesforce and systems lead.
• Serve as the primary technology advisor to executive leadership.
• Translate technical risks, cybersecurity concerns, and technology investments into business-focused recommendations.
• Partner closely with Compliance, Operations, Marketing, and Advisory leadership to support strategic initiatives and firm growth.
• Foster a culture of security awareness, operational excellence, and continuous improvement across the organization.

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, professional development support, and participation in applicable firm incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed