Director of Operations Support

AIR Communities • Denver, CO

2d • Onsite

About The Position

The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives. The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability.

Requirements

• 8–10+ years of experience in operations, real estate, consulting, or a related field
• Proven experience leading Managers and overseeing multiple teams or functions
• Demonstrated ability to make sound operational decisions aligned with strategic objectives
• Experience managing resources, budgets, and cross-functional priorities
• Strong leadership, communication, and stakeholder management skills
• Proven track record of building high-performing teams and driving operational improvements
• Strong analytical and problem-solving capabilities
• Bachelor’s degree required

Responsibilities

• Build, lead, and develop high-performing teams through Managers and Leads
• Establish clear expectations, accountability, and performance standards
• Foster a culture of collaboration, ownership, and continuous improvement
• Coach and develop leaders to strengthen team capability and execution
• Support organizational planning, succession development, and team growth
• Make operational decisions that impact team performance, program execution, and cross-functional outcomes
• Translate strategic goals into clear priorities, plans, and deliverables
• Ensure initiatives are implemented effectively and deliver intended results
• Balance competing priorities and adjust plans to meet evolving business needs
• Drive accountability for execution and outcomes across teams
• Oversee implementation of key operational initiatives and programs across the portfolio
• Ensure initiatives are delivered on time, with high quality, and aligned to business objectives
• Lead mid- to large-scale projects, ensuring successful execution and adoption
• Maintain visibility into progress, risks, and dependencies across workstreams
• Lead cross-functional efforts to drive alignment and execution of key initiatives
• Collaborate closely with senior leadership to align priorities and achieve strategic goals
• Foster a culture of collaboration and teamwork across functions
• Influence decision-making and ensure coordination across stakeholders
• Serve as a key escalation point for complex, cross-functional challenges
• Ensure consistent, efficient execution of operational processes, tools, and workflows
• Identify and seize opportunities to enhance organizational performance, efficiency, and scalability
• Drive initiatives that improve workflows, systems, and operating models
• Establish and reinforce best practices across teams and functions
• Lead change management efforts tied to new processes, tools, and programs
• Align team resources, workloads, and priorities to support business objectives
• Partner with senior leadership on budget planning and resource allocation
• Ensure effective utilization of resources across teams and initiatives
• Adjust resource allocation to meet shifting priorities and operational demands
• Oversee performance metrics, reporting, and outcomes across teams and programs
• Use data and insights to inform decisions, identify opportunities, and improve results
• Monitor trends, risks, and performance gaps, taking proactive action as needed
• Provide regular updates, insights, and recommendations to senior leadership

Benefits

• 25% Rent Discount available
• Medical, dental, vision, and life insurance options available
• HSA with company sponsored contributions
• FSA (traditional and dependent care FSA)
• Short and long-term disability paid by the company
• 401(K) plus company contributions of a 6% employer match
• Paid Vacation
• 14 Paid Holidays
• Paid Sick Time
• Tuition Assistance Program
• Commuter Benefits
• Pet-Insurance
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more
• 15 hours of paid time annually to give-back to your community
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses

What This Job Offers

• Job Type: Full-time
• Career Level: Director