Director of Operations - WRA

TaskUs

1d • $117,000 - $175,000 • Remote

About The Position

As a Director of Operations - Roadside Assistance, you will provide strategic leadership and tactical oversight of all matters related to fleet operations including management, dispatching and maintenance for all vehicles. The Director also plays a key role in ensuring effective asset inventory management, compliance and people management.

Requirements

• Bachelor's degree or equivalent combination of education, training, and experience is preferred.
• Minimum 10 years of industry experience including responsibility for end-to-end fleet operations.
• 5 years of experience in leadership and coaching
• Demonstrated history of launching successful new products or business units.
• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.
• Operational and technical expertise in aspects of fleet and asset management.
• Capable of leading a team and building strong cross-functional relationships.
• Excellent interpersonal, communication, and management skills.
• Ability to effectively manage third-party vendor relationships.
• Attention to detail with exceptional organizational skills.
• Strong professionalism with foundational skills such as presentation, reliability, and discipline.
• Flexibility to travel.

Responsibilities

• Take complete ownership of the business unit’s success.
• Develop and execute strategy and tactics for all aspects of our fleet program.
• Leadership requirement to lead the team of supervisors and drivers in the field including scheduling, dispatching, and delivering on specific client response service levels.
• Be responsible for the fleet but also car leases as well as managing all aspects of the vehicles including leases, gasoline, service, and insurance requirements.
• Define standard operating procedures to effectively manage repairs and maintenance.
• Track and report operational performance, strategic capital, and operating expenses.
• Creation and implementation of management plan to track and manage operating expenses, asset purchases, fuel cost and ongoing maintenance.
• Serve as primary liaison for compliance reviews and audits.
• Regular reporting to leadership to communicate and mitigate any enterprise level risks.
• Implement safety management controls.
• Foster a People First culture centered around wellbeing and safety.

Benefits

• medical, dental, and vision insurance
• 401(k) with company match
• paid time off including vacation, sick leave, and holidays
• annual performance bonus based on individual and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree