Director of Operations

Goodwill • Chattanooga, TN

5d • $70,000 - $75,000 • Onsite

About The Position

As Director of Operations, your work helps transfer potential into opportunity. You can make a difference! Goodwill is a rewarding place to work that gives you opportunities to learn and grow through cross training and advancement opportunities. This position will direct and supervise operations of Post Retail, Distribution Center, Transportation and Donor Acquisition in accordance with company policies and procedures to attain financial strength and growth of the department.

Requirements

• 2 years of warehouse and transportation/logistics proven working experience in a supervisory role, required.
• Driver license for 3 years.
• Valid Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Reliable transportation and communication required.
• Must be available to work during operating business hours as needed for business operations.
• The work schedule includes days. Occasional evenings, holidays, blackout periods, and weekends may be required based on business needs.

Nice To Haves

• Bachelor’s degree, preferred.
• Multi-unit supervision is a plus.
• Ability to complete and maintain: CPR and First Aid certifications, and Forklift Certification.

Responsibilities

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Direct and effectively manage all distribution center and post retail operations maximizing the value of all recyclable material and reducing waste.
• Oversee and establish Donated Goods logistics schedules, delivery times, transport costs and efficiency.
• Be proficient in all distribution center and post retail processes and donation centers processes.
• Oversee post retail and distribution center productivity and post retail and distribution center processes.
• Oversee donation centers processes, productivity, and appearances.
• Supervise, coach, and train the Post Retail, Distribution Center and Transportation, and Donation staff.
• Foster a positive and effective relationship with all departments and vendors.
• Manage recruitment of management, drivers, distribution center, and ADC staff as needed.
• Ensure timely dispatch of donations and empty equipment to and from ADCs, retail stores, and distribution center.
• Manages, maintains, and improves donation acquisition/drive activities through non-traditional channels by networking, relationship management, and implementing new ideas to generate revenue.
• Plans, coordinates, and participates in donation events.
• Accountable for fleet vehicles including but not limited to oversight of optimizing efficiency by maintaining schedule of fleet, preventative maintenance, and service records as well as implementation of improved processes and methods to generate an acceptable Return on Investment.
• Ensure that all equipment (e.g., tractors, trailers, box trucks, balers, and other material handling equipment) has maintenance policies and that they are consistently followed.
• Assist in budgeting and planning of donated goods areas in Post Retail, Distribution Center, Transportation, and ADCs.
• Develop and implement all continuous quality activities for processes and procedures.
• Work with leadership to achieve overall departmental and Agency goals.
• Ensure compliance with all laws, DOT regulations, CARF standards, safety and security policy and procedures.
• Conduct all staff meetings as required.
• Attend meetings and training as required.
• Review and be familiar with Goodwill Industries of Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
• Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Other duties as assigned.

Benefits

• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• Dental and vision insurance - Company Paid for employee.
• Basic life insurance – 1.5 times salary, Company Paid for employee.
• Primary Care through TextCare- Company Paid for household.
• Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account
• Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager