Director of Operations

Concord Hospitality Enterprises•Miami, FL

7d•Onsite

About The Position

Concord Hospitality is seeking a dedicated and dynamic Director of Operations to oversee all facets of hotel operations. Partnering closely with the General Manager, this role drives property-wide strategies focused on guest satisfaction, employee engagement, financial performance, and service excellence—ensuring we exceed brand standards and deliver memorable experiences.

Requirements

Proven experience in hotel operations leadership, preferably in a multi-department capacity.
Strong knowledge of brand standards, hospitality service, and regulatory compliance.
Demonstrated ability to lead, mentor, and inspire a diverse team.
Skilled in problem-solving, guest recovery, and staff development.
Flexible, hands-on leadership approach with a strong focus on achieving results.

Responsibilities

Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.
Care for your team and their families.
Ensure consistent compliance with brand standards across all departments and daily operations.
Support and supervise front desk, food & beverage, and other operational areas as needed.
Maintain adherence to licensing, permits, OSHA, MSDS, and corporate accounting procedures.
Oversee bar, restaurant, and banquet operations, driving quality service and operational efficiency.
Assist in recruiting, training, and onboarding new associates while ensuring adequate staffing levels.
Provide leadership, coaching, and counseling to department managers and supervisors to foster a motivated and productive team.
Monitor guest satisfaction metrics and develop actionable strategies to continuously enhance the guest experience.
Maintain accurate inventory control and manage supply availability to support smooth operations.