Director of Operations - Psychedelic Medicine
About The Position
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care. The Director of Operations – Psychedelic Medicine provides national leadership for the safe, compliant, and scalable delivery of psychedelic-assisted medical treatments across NuVista’s platform. This role plays a critical part in advancing innovative care models while ensuring regulatory excellence, strong payer relationships, and seamless clinical operations.
Requirements
- 7–10+ years of experience in healthcare or medical operations (non-therapy-only environments)
- Experience overseeing regulated medical treatments and/or controlled substances
- Strong knowledge of Canadian healthcare regulatory requirements
- Demonstrated experience working with insurers and public payers, including VAC
- Proven leadership experience across nursing, NP, and clinical support teams
- Experience operating in a high-growth or evolving clinical environment
- Strong judgment, communication, and stakeholder management skills
Responsibilities
- Oversee the safe and effective administration of psychedelic treatments in medical settings
- Develop and maintain clinical policies, procedures, and operational standards
- Partner with psychiatry, nursing, and clinic leadership to ensure consistent, high-quality care
- Support case management workflows to ensure timely patient access to treatment
- Maintain compliance with federal and provincial regulations governing psychedelic-assisted treatments across Canada
- Ensure controlled substance handling, documentation, reporting, and audit readiness
- Lead regulatory reviews and corrective action planning as required
- Oversee insurance case management and expedited approvals for psychedelic treatments
- Identify opportunities to improve approval timelines through streamlined submissions and relationship building
- Escalate stalled or complex authorizations to senior leadership
- Build and maintain strong relationships with insurers and VAC representatives
- Own strategic relationships with compounding and specialty pharmacies
- Serve as the primary liaison with pharmacy partners, insurers, and regulators
- Support payer pilots, coverage expansion initiatives, and funding opportunities
- Hire, train, and develop Client Care Coordinators, Nurses, and Nurse Practitioners
- Establish training standards, role clarity, and competency expectations
- Identify opportunities to integrate psychedelic treatments with therapy, psychiatry, and other medical services
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
