Director of Operations - Print and Hardware

Britten, Inc. • Traverse City, MI

19h • Onsite

About The Position

Britten Inc. is a world-class event fabricator, partnering with leading brands and agencies to design, engineer, and build high-impact environments that perform in the world. For 40 years, we’ve combined world-class design thinking with advanced fabrication, printing, and manufacturing capabilities to deliver complex, large-scale experiences; from custom event builds and branded environments to immersive installations that bring campaigns to life. Headquartered in Traverse City, Michigan, Britten is built for execution at the highest level. We take on ambitious, complex work and deliver it from concept through fabrication and final deployment. Our reputation has been earned through a solution-driven mindset, a commitment to precision, and the ability to turn bold ideas into fully realized physical experiences. We are a team of builders, problem-solvers, and collaborators who thrive in fast-paced, high-expectation environments. We believe in craftsmanship, accountability, and doing whatever it takes—together—to deliver work that stands apart. At Britten, we don’t just build what’s been done before. We build what’s next.

Requirements

• Previous experience in manufacturing leadership.
• Knowledge of lean manufacturing concepts and continuous improvement required.
• Critical thinking and the ability to solve problems quickly.
• Experience in effectively leading a team.
• Proven ability to deal with a wide range of personal issues including career development and conflict resolution.
• Understanding financial statements and the ability to impact them based on your management decisions.
• Does not hesitate to jump in and help the team when needed.
• Able to work in a fast pace, dynamic environment.
• The ability to regularly use good judgment and discretion to make educated decisions for the greater good of the company.
• Strong organizational skills, attention to detail, ability to interpret/make data-driven decisions.
• Bachelor’s degree required; with a preference for degrees focused on operations, supply chain, and/or manufacturing engineering.

Responsibilities

• Provide clear roles and direction to all individuals working in Print and Hardware Operations.
• Measure and manage labor and material efficiency within the Print and Hardware Operations to achieve cost efficiencies.
• Manage and track operational metrics and use pareto analysis to drive root cause analysis and implement permanent corrective actions.
• In partnership with the VP of Quality, implement quality program improvements that focus on the reduction of total Cost of Quality through the reduction of both external and internal quality issues.
• Drive the adoption and sustainment of automation throughout the operations to increase operational efficiencies, this includes manufacturing equipment, automation software, and AI platforms.
• Work with our Sales and Project Management teams to develop, implement and enforce a production schedule which results in all orders shipping within the agreed upon deadline.
• Implement lean concepts to increase the flow and throughput Print and Hardware Operations.
• Utilize Required to Operate (RTO) program to increase labor utilization company wide.
• Manage the capacity model for Print and Hardware operations and collaborate with Sales and Project Management on capacity opportunities.
• Develop trust, commitment, and accountability amongst your team leaders and team members.
• Coach, train, and develop the next generation of Operations leaders at Britten.
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Benefits

• Medical, Dental and Vision Insurance coverage options
• 401K with employer match of contribution (Employer match equal to 50% of contributions to the plan, up to 6% of employee’s pay)
• Paid Holidays
• Paid Time Off (Full time employees)
• Educational Assistance
• Life Insurance-company provided
• Reimbursement for safety glasses and/or work boots (if position requires and qualifies)
• Company provided safety, skill development and/or leadership training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director