Director of Operations & Maintenance Programs (REMOTE)

WASEYABEK DEVELOPMENT COMPANY LLC•Grand Rapids, MI

2d•$150,000 - $190,000•Remote

About The Position

The Director of Operations & Maintenance Programs is responsible for the successful execution, operational performance, and customer satisfaction of assigned Operations & Maintenance (O&M) contracts within the Waséyabek Federal Group portfolio. Reporting to the Vice President of Operations and Maintenance, this role provides oversight of Program Managers, project teams, and site leadership to ensure contractual compliance, operational excellence, workforce engagement, and financial performance. The Director serves as the primary operational leader for assigned programs, partnering closely with customers, subcontractors, and internal shared services teams to deliver safe, efficient, and high-quality services across Department of Defense (DoD), Department of Energy (DOE), and other federal facilities.

Requirements

A minimum of ten years of progressive leadership experience in the Federal industry.
Bachelor’s degree in business administration or engineering.
Ability to obtain and maintain Top Secret or Q Clearance.
A minimum of ten years working in Operations and Maintenance including prior experience with Base Support Operations Maintenance (BASOPS).
A minimum of five years of experience working with 8(a) or other small business entities on Federal projects.
Advanced knowledge of government agency regulations, proposal writing, and standards/protocols regarding operations, logistics and resource utilization.
Prior experience in re-badging Federal employees.
Expert proficiency in verbal and written communication with internal and external stakeholders at all career levels.
Strong leadership capability with proven track record of developing talent through leading by example and modelling “do what it takes attitude and ability to get into the details” behavior.
Ability to quickly adapt focus, adjust schedule and problem solve to meet evolving work demands and needs of supervisor and other stakeholders.
Highly resourceful team-player, with the ability to also work independently and balance multiple competing priorities and tasks.
Ability to pass a pre-employment drug screen.
Ability to pass an extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.

Nice To Haves

A Master of Business Administration.
Project Management Professional PMP Certification.
Current Clearance (S or TS).
DoD Experience.
DoE Experience.
OCONUS Experience.
Prior experience in business development and/or sales with proven track record of developing strong customer relationships and negotiating complex deals.

Responsibilities

Provide operational leadership and oversight for assigned O&M programs and contracts.
Ensure contract requirements, performance standards, and customer expectations are consistently achieved.
Partner with Program Managers and site leadership to monitor program execution, staffing, risk management, and operational performance.
Support contract startup, transition, mobilization, and closeout activities.
Identify operational risks and implement corrective actions and mitigation strategies.
Drive continuous improvement initiatives that enhance safety, efficiency, quality, and customer satisfaction.
Serve as a senior point of contact for government customers and key stakeholders.
Build and maintain strong customer relationships through proactive communication and responsive service delivery.
Monitor contract performance metrics and ensure compliance with contractual service level requirements.
Support contract modifications, option year planning, and customer growth opportunities.
Participate in program reviews, customer meetings, and executive briefings.
Support responsibility for program profitability, revenue performance, and operational budgets.
Monitor KPIs related to quality, schedule, safety, cost, profit, and customer satisfaction.
Lead, mentor, and develop Program Managers, Site Managers, Supervisors, and operational personnel.
Support workforce planning, succession planning, recruiting, retention, and employee development initiatives.
Support programs operating under Service Contract Act (SCA) requirements and Collective Bargaining Agreements (CBAs).
Ensure compliance with federal regulations, FAR requirements, contract requirements, company policies, and safety standards.
Promote a strong culture of safety, accountability, teamwork, and customer service.
Provide operational expertise during proposal development, capture efforts, and contract transition planning.
Support organic growth initiatives within existing customer accounts.