Director of Maintenance Operations

Jubilee Housing•Washington, DC

12h•$100,000 - $115,000

About The Position

The Director of Maintenance Operations is the senior leader responsible for Jubilee Housing's maintenance function across its portfolio. The Director provides direct leadership to maintenance staff, porters, and the Maintenance Coordinator and is accountable for the department's day-to-day performance, systems, standards, and long-term effectiveness. The role owns the full maintenance lifecycle, including work order intake and completion, preventive maintenance, unit turns, inspections, life-safety systems, vendor performance, inventory, procurement, maintenance-driven capital projects, and regulatory compliance. The Director builds effective systems and accountability while remaining technically capable of diagnosing, guiding, or assisting with large, complex, or unusual maintenance issues. This is not a routine technician position and does not participate in the regular on-call rotation, but the Director serves as a management escalation point for significant after-hours emergencies.

Requirements

At least seven years of progressively responsible experience in multifamily property maintenance, facilities management, affordable housing, construction, or a closely related field.
Three to five years of supervisory or management experience, with demonstrated success leading maintenance teams and building accountability.
Strong hands-on knowledge of HVAC, plumbing, electrical, appliances, carpentry, drywall, painting, and general building systems.
Demonstrated experience managing work-order systems, preventive maintenance programs, unit turns, inspections, vendors, and contractors.
Experience developing or managing maintenance and capital budgets, procurement processes, contracts, and vendor relationships.
EPA Universal Certification.
Valid driver's license with an acceptable driving record and reliable transportation.
Strong leadership, coaching, performance management, and employee-development skills.
Advanced troubleshooting ability and sufficient technical depth to guide staff through difficult or unusual maintenance issues.
Strong systems thinking and ability to translate operational needs into practical workflows, standards, and accountability measures.
Ability to prioritize competing maintenance, compliance, resident, staffing, and capital needs across multiple properties.
Strong vendor, contract, procurement, and budget management skills.
Clear written and verbal communication skills and ability to work effectively with staff, residents, senior leadership, vendors, and external partners.
Proficiency with Microsoft Office and working knowledge of SharePoint and related business systems.
Calm, sound judgment during emergencies and changing operational conditions.
Ability to regularly walk properties, climb stairs and ladders, inspect mechanical and building systems, work indoors and outdoors, and lift up to 50 pounds as needed.
Ability to respond to significant emergency situations and access areas necessary to evaluate maintenance conditions.

Nice To Haves

Experience with OneSite/RealPage or a comparable property-management platform; ability to configure, improve, and use the system for accountability and reporting is strongly preferred.
Bachelor's or Associate's degree preferred; an equivalent combination of education, trade training, certifications, and experience will be considered.
OSHA 10/30, CAMT, CAMT II, CMM, trade-school, military, or other relevant technical certifications are preferred.

Responsibilities

Directly supervise Maintenance Technicians, Porters, and the Maintenance Coordinator; set expectations, coach staff, provide feedback, and manage performance and accountability.
Develop staffing schedules and deployment strategies to provide appropriate portfolio-wide coverage.
Build a department culture focused on safety, follow-through, quality workmanship, resident service, teamwork, and continuous improvement.
Coordinate technical training, identify staff skill gaps, and establish development plans.
Provide hands-on technical guidance and assist with major, difficult, or unusual maintenance issues when necessary.
Own the end-to-end work order process in OneSite/RealPage, including intake, triage, assignment, tracking, escalation, quality control, and closure.
Establish service standards for routine, urgent, and emergency maintenance requests.
Monitor work-order volume, aging, response times, completion rates, repeat issues, and resident-impacting trends; take corrective action as needed.
Maintain dashboards and reporting routines that provide maintenance-performance visibility to organizational and property-management leaders.
Improve maintenance workflows, system configuration, documentation standards, and data quality.
Maintain portfolio-wide accountability for unit turns and make-ready timelines; guide the Maintenance Coordinator in scheduling, coordination, tracking, and escalation.
Review vacant-unit status and ensure units meet Jubilee Housing standards and are ready for occupancy within established timelines.
Coordinate with Property Management on vacancy priorities, move-in dates, access, and completion status.
Design and maintain preventive maintenance programs for building systems, including HVAC, plumbing, electrical, roofing, elevators, fire alarms, and sprinkler systems.
Use OneSite/RealPage or related systems to schedule, assign, document, and verify recurring preventive maintenance tasks.
Conduct routine property inspections and identify, assign, and track corrective actions.
Ensure life-safety systems are maintained, tested, inspected, and documented in accordance with applicable requirements.
Oversee grounds maintenance, snow removal, trash removal, common-area conditions, and porter operations.
Maintain inventory controls and establish appropriate stocking and reorder practices for parts, supplies, tools, and equipment.
Serve as a management escalation point for significant after-hours emergencies when additional leadership or technical support is needed; the Director does not participate in the routine technician on-call rotation.
Provide technical direction during emergencies and coordinate vendors, staff, Property Management, and senior leadership as necessary.
Review emergency incidents and recurring failures to identify corrective actions, training needs, and preventive measures.
Ensure maintenance operations comply with HUD, NSPIRE/REAC, OSHA, District of Columbia building and housing codes, life-safety requirements, and other applicable regulations.
Lead maintenance preparation for agency, governmental, owner, lender, and partner inspections and ensure findings are tracked through timely closure.
Maintain current contractor licenses, certificates of insurance, and other required vendor documentation in coordination with applicable departments.
Participate in organizational safety initiatives and promote safe work practices across the maintenance department.
Develop scopes of work, solicit and evaluate competitive bids, and oversee maintenance vendors and contractors.
Manage maintenance-related RFPs, contracts, renewals, amendments, and vendor performance in accordance with organizational procurement requirements.
Lead maintenance-driven capital improvement projects from planning through completion, including scope, bidding, scheduling, quality control, and closeout.
Partner with Development on redevelopment, construction, warranty, and property-transition matters while representing Property Management and Maintenance operational needs.
Verify vendor work for quality, completeness, and alignment with approved scope before recommending payment.
Collaborate with the Director of Property Management and Vice President of Property Management to develop annual maintenance operating and capital budgets.
Monitor maintenance spending, identify budget variances, and recommend corrective action or reforecasting.
Support long-term capital planning by identifying building-system needs, recurring failures, and replacement priorities.
Review maintenance invoices, purchasing activity, and contract costs for accuracy, appropriateness, and budget alignment.
Develop, maintain, and implement maintenance policies, procedures, standards, checklists, and the Jubilee Housing Maintenance Manual.
Ensure maintenance procedures are practical, understood, and consistently applied across the portfolio.
Partner with Community Managers and property-management leaders to resolve resident concerns, coordinate priorities, and improve service delivery.
Maintain effective working relationships with vendors, contractors, community partners, and District agencies as required.
Support new property transitions, operational readiness, and systems onboarding.