Director of Operations REMOTE

Rotech Healthcare Inc. • Orlando, FL

22h • Remote

About The Position

About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.

Requirements

• High school diploma or GED equivalent, required.
• Effectively communicate in English; both oral and written.
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
• Maintain confidentiality, discretion and caution when handling sensitive information.
• Multi-task along with attention to detail.
• Self-motivation, organized, time-management and deductive problem solving skills.
• Work independently and as part of a team.
• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications; Outlook, Word and Excel.
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet.
• Lift and carry office equipment at times.
• Requires close vision to small print on computer and/or tablet and paperwork.
• Requires sitting, walking, standing, talking and listening.
• Travel via airplane and/or vehicle.
• Utilize computer for extensive hours.

Nice To Haves

• Bachelor’s degree and/or a minimum of five years’ experience in RT/DME sales or healthcare industry sales, preferred.
• Experience with medical equipment, preferred.
• Medical terminology, preferred.
• Five years of related work experience, preferred.
• Proven track record of sales success and strong sales skills.
• Understand sales analysis, revenue management and basic corporate financial structure.
• Prior experience with Advanced Wound Dressing products.

Responsibilities

• Setting departmental and individual goals based on company objectives and communicating those goals effectively to staff.
• Developing strategies and action plans to achieve department goals.
• Creating objective and measurable criteria to gauge the results of individual staff's actions.
• Planning, prioritizing, and directing work assignments.
• Developing incentives and tools to help staff meet individual and departmental goals.
• Monitoring staff's performance and their efforts toward department goals.
• Evaluating the financial performance of their department on a scheduled basis and interfacing with respective staff and other managers to assure corrective action is taken when problems are identified.
• Holding others accountable in a constructive manner and guiding staff through difficulties to achieve department goals and maintain documented improvement plans and staff success.
• Accountable for BPO process efficiency.
• Accountable for the financial and operational performance of the CSR teams in multiple locations.
• Adhering to and implementing all company policies and procedures.
• Conducting regular performance reviews for all direct reports and approving all performance reviews for all team members reporting up through Director of Operations.
• Interviewing and hiring staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates.
• Keeping current on industry and market place trends.
• Key focus with interdepartmental relationships at a local, area, region and corporate level.
• Maintaining accurate records at location level for compliance purposes.
• Maintaining and updating all manuals necessary for company operations and establishing processes to evaluate location’s compliance with applicable policies and procedures.
• Maintaining appropriate documentation regarding personnel performance.
• Maintaining working knowledge of product reimbursement guidelines.
• Making sure team members receive and complete necessary training and provide seamless service to patients.
• Managing location needs including maintenance and repair requests.
• Monitoring and acting on the team’s growth plan in order to achieve or exceed the location’s budgeted goals.
• Providing leadership and accountability within division to drive operational excellence including ticketing efficiency, accuracy and timeliness.
• Reporting directly to the division Vice President.
• Reviewing and approving employee timecards for payroll.
• Reviewing and approving expense reports for division employees.
• Reviewing and approving invoices for Wound Care Division.
• Working with location employees, referral sources, patients and management team to grow revenue and maintain high level of upfront cash collections.
• Performing other duties as assigned.

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED