Director of EB Ops

Superior Insurance Partners LLC•Chicago, IL

6h•$135,000 - $175,000

About The Position

Superior Insurance Partners is a rapidly growing insurance brokerage platform focused on helping independent agencies achieve their personal, professional, and financial goals. Through strategic partnerships and acquisitions, we provide our agency partners with the resources, expertise, and operational support needed to drive long-term growth and success. As we continue to expand our Employee Benefits practice, we are seeking a Director of Operations to build scalable processes, standardize operations, and create a best-in-class service model across our benefits platform. The Director of Operations – Employee Benefits will serve as a key leader responsible for building and optimizing operational infrastructure across Superior's Employee Benefits division. This individual will lead process standardization, technology integration, service delivery strategy, and resource development while partnering closely with agency leadership, account management teams, carriers, and vendors. The ideal candidate is a strategic operator with deep Employee Benefits experience who understands the full client lifecycle—from underwriting and implementation through ongoing service, renewals, compliance, and client retention. This leader will help create consistency across acquired agencies while improving efficiency, client experience, and overall operational performance.

Requirements

7+ years of Employee Benefits experience within a brokerage, consulting firm, carrier, or benefits administration organization.
Leadership experience managing operations, service teams, or client service functions.
Strong understanding of group benefits, compliance requirements, and benefits administration.
Experience implementing operational improvements and leading change initiatives.
Knowledge of AMS platforms, enrollment systems, claims analytics tools, and vendor management.
Excellent communication, project management, and team development skills.

Responsibilities

Standardize processes, procedures, and best practices across the Employee Benefits division.
Lead Agency Management System (AMS) integration and operational alignment for acquired agencies.
Drive carrier, General Agency (GA), and vendor consolidation initiatives.
Develop operational resources, workflows, and reporting to support scalable growth.
Create and implement a consistent Client Experience Strategy.
Establish service standards and best practices across Account Management teams.
Develop training programs and resources to improve service quality and team performance.
Monitor service delivery metrics and identify opportunities for improvement.
Manage relationships with carriers, vendors, technology partners, and enrollment providers.
Evaluate and implement technology solutions that improve efficiency and client outcomes.
Partner with internal stakeholders to optimize benefits administration and service platforms.
Provide operational leadership and support related to: Benefits technology and enrollment platforms, Claims data and analytics platforms, Compliance and regulatory deliverables, Stop loss, underwriting, and carrier marketing, Pharmacy Benefit Management (PBM) programs, Benefits administration and renewal processes.