Director of Operations - Airport Ground Handling / Directeur des opérations - Assistance en escale | YUL

Menzies Aviation•Dorval, QC

49d•$200,000

About The Position

Joining Menzies Aviation means becoming part of a world-class team that is driving excellence in the aviation industry. Are you passionate about delivering top-tier service, collaborating with diverse teams, and making a meaningful impact on the global aviation landscape? Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel. Reporting to the SVP Ground Handling Operations - Americas, this permanent role is responsible for the business interests and operations of Montreal Trudeau International Airport located at 975 Romeo-Vachon Blvd North, Dorval, QC H4Y 1H1, Canada. The role requires proven manager with a strong operational and business understanding. A complete comprehensive benefits plan is offered including medical, dental, vision and paramedical benefits.

Requirements

Must be a minimum of 18 years of age and legally able to work in
Computer literate, solid knowledge of MS Office as well as other related programs
Previous airline/aviation operational knowledge is
Extensive experience in Ramp Handling and good understanding of the Operational
Must be able to obtain and hold all required security
Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations
Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
SLA driven to meet customer expectations by delivering
Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.

Responsibilities

Ensuring service delivery to customer airlines in accordance with airline contracts, and within the agreed budget level.
Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
Monitoring performance, and taking action to correct any shortfalls.
Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
Providing reports as required, and service delivery measurements.
Providing leadership to the team and developing their skills.
Negotiating contracts with airlines and staff agreements with union officials
Ensures all tasks are performed in accordance with the Company and Airlines specific procedures and policies.
Required to attend the mandatory training imposed by the Company and Airlines as it applies to the job role.
Work shifts as required by the business.