Director of Open Access
About The Position
Help people connect to the right care, at the right time, through a more accessible behavioral health system. Riverbend Community Mental Health is seeking an experienced and visionary Director of Open Access to lead the development, growth, and day-to-day operations of one of the most critical components of our behavioral health system. As the Director of Open Access, you will help shape how individuals experience Riverbend from their very first point of contact. You will lead a team and service model designed to make behavioral healthcare more welcoming, timely, coordinated, accessible, and responsive to individuals with a wide range of needs—including Any Mental Illness (AMI), Serious Mental Illness (SMI), substance use disorders, and co-occurring conditions. This is an opportunity to make a meaningful impact at the intersection of clinical care, access, program development, operational excellence, and CCBHC transformation.
Requirements
- Master’s degree in Mental Health Counseling, Social Work, or Family and Marriage Therapy is required.
- Current NH license or ability to be licensed, as a LMFT, LICSW or LCMHC is required.
- A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.
Nice To Haves
- Five (5) years of experience in behavioral health service provision, including three (3) years supervisory or leadership experience is preferred.
- Community mental health experience is strongly preferred.
- Experience with behavioral health access, intake, assessment, outpatient treatment, program development, or care coordination is preferred.
- Knowledge of the CCBHC model and integrated behavioral health systems is preferred.
Responsibilities
- Lead the strategy, operations, and growth of Riverbend’s Open Access services.
- Ensure a welcoming, timely, and coordinated entry point into behavioral healthcare for individuals with diverse needs.
- Provide clinical, programmatic, and staff leadership, fostering a high-performing and collaborative team.
- Advance CCBHC-aligned services, including expanded support for adults with Any Mental Illness (AMI), SMI, substance use, and co-occurring conditions.
- Drive quality improvement, compliance, and performance outcomes using data and best practices.
- Oversee budgets, resources, staffing, and operational effectiveness.
- Partner across Riverbend programs to ensure seamless transitions and continuity of care.
- Collaborate with organizational and community partners to expand access and improve behavioral health services.
Benefits
- Choice of 3 Medical plans
- Prescriptions Benefits
- Health Reimbursement Account (HRA)
- Flex Spending Account (FSA)
- Doctor on Demand
- Harvard Pilgrim Well-Being Program Benefits
- Choice of 2 Dental plans
- Vision Plan
- Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
- Employee Assistance Program (EAP)
- Generous Paid Time Off (PTO) accrual and Extended Illness Leave
- 8 Paid Holidays
- 403(b) Retirement Plan with company match
- Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
- Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
