Director of Nursing | Director of Clinical Services | Health and Wellness Director | RN

Heritage Senior Living•West Allis, WI

About The Position

Heritage Senior Living is seeking an experienced, compassionate, and highly organized Director of Nursing to lead clinical services and resident care at Heritage West Allis Senior Living. Reporting to the Executive Director, the DON is a key member of the community leadership team and oversees resident care, clinical documentation, medication management, regulatory compliance, infection prevention, caregiver/CNA development, and clinical quality. The role combines clinical judgment and leadership with relationship-building, family communication, employee coaching, compliance, and problem-solving to support exceptional resident outcomes. The Director of Nursing leads individualized resident care, manages medication systems, develops and supports the care team, maintains clinical quality and regulatory compliance, and partners with residents, families, healthcare providers, and community leadership. The position requires the ability to perform its essential functions, with or without reasonable accommodation.

Requirements

Graduate of an accredited school of nursing.
Current Wisconsin nursing license in good standing.
Ability to communicate effectively in English, both verbally and in writing.
Strong clinical judgment and decision-making skills.
Compassionate, resident-centered leadership and a genuine passion for serving older adults.
Excellent interpersonal, relationship-building, written communication, and verbal communication skills.
Ability to recognize and respond appropriately to changes in resident condition.
Strong organizational and time-management skills and ability to manage multiple priorities in a fast-paced environment.
Effective coaching, training, and employee-development skills.
Ability to manage conflict and communicate complex clinical issues professionally.
Commitment to quality, safety, accountability, and continuous improvement.
Ability to collaborate effectively with residents, families, employees, providers, and community leadership.
Strong computer skills, including proficiency with Microsoft Office applications.
Ability to perform the essential functions of the job, with or without reasonable accommodation.

Nice To Haves

At least one year of nursing experience working with older adults is preferred.
Assisted living, memory care, skilled nursing, or other long-term care experience is strongly preferred.
Previous supervisory or nursing leadership experience is preferred.
Working knowledge of dementia and memory care is preferred.
PointClickCare experience is a plus.

Responsibilities

Complete clinical assessments and required documentation for prospective and new residents.
Coordinate resident admissions and ensure required medical documentation is completed before move-in.
Develop Individual Service Plans (ISPs) within required timeframes and update them following scheduled reviews or changes in condition.
Conduct resident wellness visits and monitor changes in health or functional status.
Coordinate ISP and care-planning meetings with residents, families, and appropriate team members.
Partner with residents and families to address medical and wellness needs.
Track physician appointments and serve as a liaison among residents, families, providers, and community staff.
Communicate changes in resident condition, medications, treatments, or services to appropriate team members.
Identify and communicate dietary, clinical, and other special resident needs before move-in.
Oversee the community medication management program, including medication and documentation audits, MAR monitoring, order communication, medication availability, employee education, error monitoring, corrective actions, psychotropic medication reviews, and communication of medication and treatment changes.
Provide clinical leadership, supervision, coaching, and education to caregivers/CNAs and other applicable clinical team members.
Assess employee competencies and identify training and development needs.
Participate in recruiting, interviewing, onboarding, and training care team members.
Partner with the Executive Director to develop and maintain appropriate staffing schedules.
Educate employees on resident care, medication administration, infection prevention, documentation, and regulatory requirements.
Address clinical performance concerns and reinforce accountability for care standards.
Provide appropriate oversight to LPNs serving in management roles and foster a collaborative, respectful, resident-centered care environment.
Maintain knowledge of applicable federal, Wisconsin, and company regulations, policies, and procedures, and ensure clinical practices and documentation meet applicable requirements.
Review daily clinical documentation, reports, and resident concerns; monitor and investigate resident incidents and accidents and ensure appropriate follow-up.
Oversee infection prevention and control, monitor infection trends, and implement interventions when appropriate.
Assist with applicable OSHA and workplace safety requirements.
Conduct clinical audits, implement corrective actions, maintain accurate resident records, and support the community during regulatory inspections and surveys.
Build trusting relationships with residents and families and communicate health concerns and changes in condition promptly and professionally.
Collaborate with physicians, pharmacies, hospitals, hospice, home health, therapy providers, and other healthcare partners.
Help residents and families navigate changes in care needs and participate in resident and family meetings as appropriate.
Serve as a clinical resource for community leadership and employees.
Assist with prospective resident inquiries and community tours when needed.