Director of Nursing | Director of Clinical Services | Health and Wellness Director | RN

Heritage Senior Living•Hartland, WI

12d•Onsite

About The Position

Heritage Senior Living is seeking an experienced, compassionate, and highly organized Director of Nursing to lead clinical services and resident care at Heritage Lake Country Senior Living. Reporting to the Executive Director, the DON is a member of the community leadership team and oversees resident care, clinical documentation, medication management, regulatory compliance, infection prevention, caregiver/CNA development, and clinical quality. The role combines resident and family relationship-building with team leadership, clinical oversight, compliance, and operational problem-solving. The Director of Nursing completes resident assessments and documentation, coordinates admissions and care planning, develops and updates Individual Service Plans, monitors residents’ health and functional status, and coordinates with families and healthcare providers. The role also oversees medication management and audits, coaches and develops care team members, supports staffing and onboarding, maintains clinical quality and regulatory compliance, and serves as a clinical resource for residents, families, employees, and community leadership. The position is based at Heritage Lake Country Senior Living in Hartland, Wisconsin. Starting wage is $100,000, with a $10,000 sign-on bonus. The position requires the ability to perform essential job functions, with or without reasonable accommodation. Heritage Senior Living is an Equal Opportunity Employer.

Requirements

Graduate of an accredited school of nursing.
Current Wisconsin nursing license in good standing.
Ability to communicate effectively in English, both verbally and in writing.
Strong computer skills, including proficiency with Microsoft Office applications.
Ability to perform the essential functions of the job, with or without reasonable accommodation.

Nice To Haves

At least one year of nursing experience working with older adults is preferred.
Assisted living, memory care, skilled nursing, or other long-term care experience is strongly preferred.
Previous supervisory or nursing leadership experience is preferred.
Working knowledge of dementia and memory care is preferred.
PointClickCare experience is a plus.
Demonstrated passion for serving older adults; strong clinical judgment; compassionate, resident-centered leadership; excellent interpersonal, relationship-building, written, and verbal communication skills; ability to respond to changes in resident condition; strong organization and time management; ability to manage multiple priorities; effective coaching, training, and employee-development skills; ability to manage conflict and communicate complex clinical issues professionally; commitment to quality, safety, accountability, and continuous improvement; and ability to collaborate with residents, families, employees, providers, and community leadership.

Responsibilities

Complete clinical assessments and required documentation for prospective and new residents.
Coordinate resident admissions and ensure required medical documentation is completed before move-in.
Develop Individual Service Plans (ISPs) within required timeframes and update them according to scheduled reviews or changes in condition.
Conduct resident wellness visits and monitor changes in health or functional status.
Coordinate ISP and care-planning meetings with residents, families, and appropriate team members.
Partner with residents and families to address medical and wellness needs.
Track physician appointments and liaise among residents, families, providers, and community staff.
Communicate changes in resident condition, medications, treatments, or services to appropriate team members.
Identify and communicate dietary, clinical, and other special resident needs before move-in.
Oversee the community’s medication management program and conduct medication and documentation audits.
Monitor Medication Administration Records (MARs) and related clinical documentation; ensure medication orders are received, documented, and communicated accurately.
Monitor medication availability and help ensure medications are ordered and available when needed.
Educate and train authorized employees on medication administration policies and procedures.
Monitor medication errors, identify trends, and implement corrective action when appropriate.
Coordinate periodic reviews of psychotropic medications and resident needs with appropriate healthcare providers.
Communicate medication and treatment changes promptly to caregivers/CNAs.
Provide clinical leadership, supervision, coaching, and education to caregivers/CNAs and other applicable clinical team members.
Assess employee competencies and identify training and development opportunities.
Participate in recruiting, interviewing, onboarding, and training care team members.
Partner with the Executive Director to develop and maintain appropriate staffing schedules.
Provide ongoing education on resident care, medication administration, infection prevention, documentation, and regulatory requirements.
Address clinical performance concerns and reinforce accountability for established care standards.
Provide appropriate oversight to LPNs serving in management roles and foster a collaborative, respectful, resident-centered care environment.
Develop and maintain knowledge of applicable federal, Wisconsin, and company regulations, policies, and procedures.
Ensure clinical practices and documentation meet applicable regulatory requirements.
Review daily clinical documentation, reports, and resident concerns.
Monitor and investigate resident incidents and accidents and ensure appropriate follow-up.
Oversee infection prevention and control practices, monitor infection trends, and implement interventions when appropriate.
Assist with applicable OSHA and workplace safety requirements.
Conduct routine clinical audits and implement corrective action when needed.
Maintain accurate, timely, and complete resident records and support the community during regulatory inspections and surveys.
Build positive relationships with residents and families and communicate health concerns and changes in condition promptly and professionally.
Collaborate with physicians, pharmacies, hospitals, hospice, home health, therapy providers, and other healthcare partners.
Help residents and families navigate changes in care needs; participate in resident and family meetings as appropriate.
Serve as a clinical resource for community leadership and employees.
Assist with prospective resident inquiries and community tours when needed.