Director Of Nursing

Community Health Connections • Fitchburg, MA

4d • $110,000 - $137,500

About The Position

The Director of Nursing is a Registered Nurse responsible for overseeing and managing all direct clinical operations of the health center. Reporting to the Chief Nursing Officer, the Director supervises teams and individuals to ensure patient care is consistent with the health center’s vision and mission. The role directly supervises all non-provider clinical personnel in the medical department and operates in a busy Community Health Center office environment.

The Director oversees nursing practice, clinical quality, daily operations, staffing, training, competency evaluation, and departmental management infrastructure. The position works with the CMO, senior team, and quality, compliance, and risk colleagues to maintain standards of care, improve performance, implement workflows, and advance strategic priorities. It also includes budget and revenue monitoring, staff development, and ensuring medical encounters are ready for billing in a timely manner.

Requirements

• At least 5 years of clinical experience.
• At least 3 years of progressive managerial experience.
• Graduate of an accredited school of nursing.
• Bachelor of Science in Nursing (BSN).
• Licensed as a Registered Nurse by the Massachusetts Board of Registration.
• BLS certification.
• Computer skills for accurate data entry.
• Demonstrated interpersonal relationship skills.
• Demonstrated written and verbal communication skills in English.
• Demonstrated ability to work in a fast-paced medical office environment.

Nice To Haves

• Master’s degree in nursing or a related field.
• Experience in a primary healthcare ambulatory care setting.
• Experience in performance improvement, developing and implementing new models of care, leading transformational change, and clinical operations.

Responsibilities

• Oversee nursing scope of practice and the overall quality of nursing care.
• Oversee daily operations for all direct clinical services.
• Develop and mature department management infrastructure to ensure comprehensive operational oversight of all direct clinical departments.
• Collaborate with the CMO to ensure performance meets established standards of care by implementing and monitoring clinical workflows and processes.
• Collaborate with the CMO to develop and implement clinical workflows that promote strong quality-measure performance and consistently safe care.
• Collaborate with the senior team to develop and execute strategic goals and priority performance-improvement projects.
• Work closely with QA/QI/PI and the Corporate Compliance & Risk Manager to plan, implement, evaluate, and manage quality- and performance-improvement projects.
• Promote and ensure best practices in clinical and consumer services across CHC sites.
• Evaluate and maintain staffing patterns to maximize efficiency.
• Train and orient all clinical and non-provider personnel.
• Counsel clinical staff on personnel matters, including career development, work problems, and interpersonal conflicts.
• Ensure medical encounters are completed and ready for billing in a timely manner.
• Establish priorities with the CMO in light of available funds and health center needs.
• Monitor and control expenses and revenues in relation to the budget.
• Promote professional development by designing and implementing staff training and in-service programs.
• Develop and implement a system for evaluating clinical competencies of Nursing and Medical Assisting staff.
• Demonstrate understanding of and commitment to the health center mission, values, and standards.
• Perform other related duties as needed and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director