Director of Northwest Regional Emergency Communications Center (NRECC)

City of Dublin•Dublin, OH

13d•Onsite

About The Position

The City of Dublin is accepting applications for the next Director of the Northwest Regional Emergency Communications Center (NRECC). We are seeking an experienced and visionary leader to oversee center operations, guide strategic planning efforts, and maintain partnerships across multiple law enforcement and fire agencies. The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. Worthington police and fire joined in 2020.

Requirements

Bachelor’s Degree in Criminal Justice, Business Administration, Public Administration, or other relevant field and five years of leadership and/or management experience in Public Safety.
Experience in a multi-jurisdictional, multi-discipline Communications Center is preferred or any equivalent combination of education and/or experience which indicates a comprehensive knowledge of public safety communications, planning and departmental policy, and a demonstrated ability to manage a large work unit and apply management principles to practical situations.
Considerable knowledge of Part 90 Federal Communications Commission (FCC) rules and regulations.
Considerable knowledge of LEADS and NCIC regulations and rules regarding the release of criminal history information.
Considerable knowledge of 911 system operations, practices, procedures and standards and computer-aided dispatch (CAD) automated information/communications system, and Next Generation 9-1-1.
Excellent written and verbal communication skills.
Ability to create effective collaborative relationships within NRECC, the City of Dublin, and partnering agencies.
Ability to acquire and maintain LEADS and NCIC certification.
Ability to use public safety radio communications equipment.
Ability to move about the inside of an office space to access file cabinets and office equipment.
Constantly operate a computer and other office machinery, such as a copier, fax machine, mobile device, shredder, scanner, etc.
Must be able to remain in stationary position at workstation throughout scheduled workday.
Ability to exchange information with co-workers and citizens through use of email system, the telephone, and in-person interactions.
Ability to lift and move objects weighing 10-15 lbs.
Possession of a valid driver's license.
Demonstration of the following established City and Police Department core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Commitment, Professionalism, and Dedication to Service.
Must establish and maintain a primary place of residence within a County within which the Police Department has jurisdiction, or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)
Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.
Compliance with training directives established by supervisory/managerial personnel.
Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies/procedures.

Nice To Haves

APCO Registered Public Safety Leader (RPL) and Certified Public Safety Executive (CPE) or NENA Emergency Number Professional (ENP) and Communications Manager Certification Program (CMCP) certifications strongly preferred.
Knowledge and experience with Collective Bargaining Agreements, including negotiation, language interpretation and the grievance process is preferred.

Responsibilities

Responsible for the overall supervision and management of operations, functions and activities with the Northwest Regional Emergency Communications Center (NRECC).
Oversees daily operations and activities of the Northwest Regional Emergency Communications Center (NRECC).
Contributes and aligns NRECC’s organizational commitment to CALEA Accreditation and professional standards.
Provides direction, vision, and accountability for the Communications function.
Serves as a multi-jurisdictional liaison with NRECC partner agencies (Washington Township Fire, Hilliard Police, Norwich Township Fire, Upper Arlington Police and Fire, Worthington Police and Fire).
Direct supervision of three (3) Communications Managers, one (1) CAD Manager and one (1) Communications Systems Specialist.
Oversight responsibilities for Communication Supervisors and Communication Technicians (dispatchers).
Manages Communication Center operations and personnel (e.g., assigns tasks, provides direction, administers discipline, evaluates employee performance levels, approves leave requests, etc.); meets regularly with Communications Managers and Communications Supervisors to discuss and provide direction with tasks, policies, and personnel issues or concerns.
Updates and implements policies for NRECC staff; solicits feedback from Communications Managers and Supervisors prior to final changes.
Identifies ongoing needs of service (operational performance standards, quality assurance standards, new hire training, ancillary duties for staff member, etc).
Plans and directs operations of the multi-jurisdictional and multi-disciplinary 9-1-1 communications center, ensuring proper emergency call receiving and dispatching services are provided to partners, customers and communities served by NRECC.
Oversees the maintenance of all NRECC staff member training records, including EMD re-certifications, Instructor re-certifications, CPR, AED etc.
Facilitates NRECC management staff’s collaboration with the Professional Standards Manager in providing documentation necessary for CALEA accreditation compliance.
Maintains effective communication and collaborative working relationships with members and representatives of the collective bargaining unit to support labor-management cooperation, address workplace concerns, and ensure compliance with negotiated agreements.
Participates in collective bargaining negotiations.
Represents NRECC at local, regional, state and national boards, commissions and organizations related to public safety communications, including APCO, NENA, ESINET, 9-1-1 committees, etc.
Manages and directs technical services, functions, and activities including purchasing and updating, implementing, and maintenance of technology; manages contracts, agreements, and communicates with vendors, suppliers, and other service providers that support NRECC operations.
Oversight of all aspects of NRECC, including staffing, budgeting, agency contracts, adherence to standards, and service levels.
Manages all aspects of major projects related to emergency communications.
Manages aspects of the Central Ohio Interoperable Radio System (a council of governments formed to own and operate a regional public safety radio system), as directed by the COIRS governing board.
Maintains relations with other Local, County, State and Federal law enforcement agencies; fire, EMS and other agencies in public safety; interacts with other agencies, citizens and customers.
Represents the City of Dublin and NRECC at meetings, conferences, and seminars with other government agencies, business groups, citizen groups, professional associations, and the public.
Conducts short and long term strategic planning for NRECC.
Prepares and maintains records, reports, and correspondence; disseminates information; meets with staff, participates in staff meetings, and responds to inquiries on agency matters; represents NRECC in speaking to various groups and organizations.
Contributes innovative recruitment ideas and strategies in collaboration with Human Resources to ensure quality candidate interest and acquisition.
Participates in educational initiatives, training programs and ongoing professional development opportunities.
Represent NRECC and public safety communications on related committees.
Performs other related duties as assigned.