Director of New Development Operations

Keystone Pacific Property Management • Irvine, CA

5d • $120,000 - $168,000 • Hybrid

About The Position

Keystone Pacific Property Management, LLC is seeking a Director of New Development Operations to join their team. This role is responsible for all aspects of new development support operations, including escrow, billing, launch process, community tracking, and developer services. The Director will collaborate with property managers, general managers, developers, and third-party service providers on community phasing and will take a lead role in operations surrounding builders and developers. This position involves building and managing teams effectively and developing new development strategy under the direction of the Vice President of New Project Development. Keystone Pacific Property Management is a prestigious community management firm with offices throughout California, Colorado, and Idaho, known for its superior customer care since 1982.

Requirements

• Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment and independence.
• Excellent organizational and time management skills. Capable of managing competing priorities under pressure and in a fast-paced environment.
• Ability to lead others by mentoring and providing training. Ability and experience in successfully leading and coordinating staff in a high volume, time-sensitive environment.
• Must have excellent employee relations skills to resolve problems and provide a high level of employee satisfaction.
• Must have strong written and verbal communication skills. Exceptional customer service skills to provide a high level of customer satisfaction.
• Requires ability to use computers to record, store and analyze information. Requires computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various applications found in use within the company. Good knowledge of various business machines typically found in an office.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires strong attention to detail and strong analytic skills. Must be able to solve problems and remain calm and alert during busy activity periods.
• Must maintain a clean appearance and professional demeanor.
• Ability to manage confidential matters and exercise sound judgment independently.
• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Verifiable references.
• Able to pass a background check.
• Minimum of two years of direct new development experience.
• Minimum two years of supervisory experience.
• High School Diploma or GED required.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Supervise, coach, and develop New Development Escrow Team and New Development Community Launch Team to ensure quality and timely service.
• Monitor team performance, conduct evaluations, provide regular feedback, and manage disciplinary actions as needed.
• Lead recruitment, onboarding, and training of new team members.
• Ensure compliance with company policies, HR guidelines, and labor laws.
• Promote a positive, collaborative team environment and uphold company values, standards and Moments that Matter initiatives and behaviors.
• Ensure correct and timely developer billing and new phase annexation in accordance with Keystone and industry standards.
• Coordinate with Director of New Project Development to provide support for new development management team.
• Provide support to management and accounting teams in regards to developing/phasing communities.
• Work with staff to maintain an accurate and timely bond release program.
• Provide point of contact for builder/developer clients.
• Oversee staff to ensure new development projects are properly set up in anticipation of first closing. This includes document collection and distribution; bond release preparation, tracking and reporting; and initiating billing controls.
• Participate in forward planning meetings to structure new communities and amenities.
• Review and assist with development of governing documents, rules, and architectural guidelines, homeowner onboarding.
• Coordinate new community setup, including forms, banking, document collection, and administrative approvals.
• Oversee sub-metering setups, maintenance plan reviews, and full vendor bidding and selection processes.
• Ensure common area turnovers follow company policy and are well-documented.
• Ensure CINC set up, architectural tracking and on-call sheets are prepared for the Community Manager and Corporate team.
• Play key role in developing strategy regarding regionalization of new development operations.
• Coordinate new development operations between corporate office and regional offices.
• Oversee new development operations in regional offices to support regional management teams.
• Ensure consistent client experience from new development team regardless of region.
• Identify and pursue potential new developer clients.
• Attend industry events and presentations (BIA, CAI, IREM, CACM) to represent the company and promote services.
• Collaborate with executive leadership to address client concerns and refine service strategies.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the supervisor.

Benefits

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED