Assistant Director of Development Operations

Baylor University•Waco, TX

22h

About The Position

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities. Since 2011, Baylor has been named as one of the nation’s “ Great Colleges to Work For ”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career. The Assistant Director Development Operations reports to the Senior Associate Athletic Director for Revenue. This position plays a vital role within Baylor Athletics and the Bear Foundation, overseeing the day-to-day operations of donor communications, premium seating options, and assist with data management and gift processing. The role is responsible for developing strategic donor engagement initiatives that strengthen relationships, enhance stewardship efforts, and support the long-term growth of Baylor Athletics.

Requirements

A bachelor’s degree
One-year relevant professional experience
An active Christian faith
Exceptional written and verbal communication skills
Strong attention to detail, accuracy, and organizational skills
Ability to prioritize responsibilities and meet deadlines in a fast-paced environment
Flexibility to work evenings, weekends, and holidays as needed
Proficiency in Microsoft Office Suite
A valid US Driver License with a clear driving record of at least two years is required.
Applicants must be authorized to work full-time in the United States.

Nice To Haves

Working knowledge of Paciolan ticketing software
Experience managing donor events and stewardship initiatives
Strong interpersonal and relationship-building skills with donors and stakeholders
Experience with gift processing and donor database management
Knowledge of data analytics and reporting tools
Understanding of Adobe Creative Suite and Eloqua

Responsibilities

Collaborate with the Bear Foundation, ticket sales, and ticket operations teams to develop and execute donor communication strategies
Oversee Bear Foundation marketing and communication initiatives
Manage gift processing operations and streamline operations
Create and manage social media and digital engagement strategies for Bear Foundation platforms
Lead operations and customer service initiatives during football and basketball game days, with a focus on donor relations and premium experiences
Assist with capital campaigns, annual fund initiatives, as needed
Produce donor impact reports, campaign updates, and stewardship communications for internal and external audiences
Analyze donor trends, ticketing data, and engagement metrics to support strategic planning and decision-making
Collaborate with marketing, communications, and creative teams to ensure consistent branding and messaging across donor engagement efforts
Maintain accurate donor records and ensure compliance with institutional, conference, and NCAA policies and procedures
Build and maintain positive relationships with alumni, donors, former student-athletes, and external stakeholders
Prioritize and complete projects in accordance with departmental policies, procedures, and timelines
Stay informed on industry trends and best practices to continuously improve donor engagement programs and operations
Perform all other duties as assigned to support Baylor’s mission