Director of Network Services

Unisys

About The Position

The Director of Network Services provides strategic leadership and operational oversight for the Delivery Management group, ensuring seamless execution of client-facing projects and services. This role is pivotal in achieving organizational goals, meeting client expectations, and driving operational efficiency. Responsibilities include overseeing project planning, resource management, risk mitigation, and ensuring financial and operational excellence.

Requirements

Deep knowledge of global network infrastructure, with hands-on experience in both on-premises and cloud-based environments.
Familiarity with agile development processes and automation tools such as Ansible, Terraform, and CI/CD pipelines.
Expertise in hiring, training, and developing high-performing teams of network engineers.
Ability to identify talent with specialized skills in network architecture, cloud networking, and automation.
Proven ability to design, implement, and oversee automation strategies for managing and optimizing network services.
Comprehensive understanding of cloud networking solutions (e.g., AWS, Azure, GCP), including virtual networking, hybrid connectivity, and cloud-based security tools.
Proven track record in leading large, cross-functional, and globally distributed teams.
Strong ability to mentor, develop, and inspire leaders and teams.
Ability to align service delivery and project execution with organizational goals.
Exceptional skills in managing high-profile client relationships and ensuring client satisfaction.
Expertise in managing large-scale budgets, cost control, and maximizing project profitability.
Proficiency in identifying, assessing, and mitigating risks within complex delivery environments.
Outstanding communication skills to engage with clients, senior leadership, and cross-functional teams.
Experience in managing performance and deliverables of third-party providers and subcontractors.
BA/BS degree and 8-10 years’ relevant experience OR equivalent combination of education and relevant experience
4-6 years’ leadership experience
Demonstrated experience in leading and managing global network operations, and engineering delivery teams
Strong experience in Automation and SRE delivery model
Strong experience in thought leadership and innovation

Nice To Haves

Graduate degree preferred
Nice to have experience in infusing AI into network operations

Responsibilities

Establishes and implements best practices for delivery management, focusing on scalability and operational efficiency.
Leads the execution and delivery of multiple global projects, ensuring alignment with timelines, budgets, and quality benchmarks.
Develops innovative network solutions tailored to clients' needs, integrating emerging technologies.
Optimizes global resource allocation and workforce planning.
Develops and maintains key performance indicators (KPIs) to monitor service delivery excellence.
Provides data-driven insights and recommendations to senior leadership.
Drives continuous improvement efforts to enhance the client experience.
Executes a robust talent acquisition strategy to attract top network engineering talent.
Implements and expands the use of automation tools in both on-premises and cloud settings.
Collaborates with engineering teams to design automated network solutions.
Integrates cloud-based and on-premises technologies to deliver seamless network services.
Establishes performance benchmarks to measure the impact of automation tools on service delivery.