Director of Network Services

OU Health•Fredericksburg, VA

22h•Onsite

About The Position

The Director, Network and Voice Services is responsible and accountable for the organization’s network and voice environments, including their design, planning, operations, maintenance, and troubleshooting. This role oversees several teams responsible for the planning and engineering of the network and voice infrastructure, ensuring hardware and software support the organization's strategic goals and objectives, particularly for ease of care delivery. The incumbent collaborates with IT peers and leaders, manages strategic vendors, and performs strategy and architecture planning for network and voice architecture. Working cross-functionally in a matrixed environment, the Director, Voice and Network Services is accountable to leaders across infrastructure and application pillars and directly manages three teams: Network Engineering, Network and Voice Operations, and Voice Networking.

Requirements

Bachelor’s Degree in Information Technology required.
Five (5) to seven (7) years progressive IT leadership experience in healthcare information technology or related field.
One (1) or more years as a manager or director of network and/or voice services is required.
ITIL foundation required or ability to obtain within 36 months of hire.
Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) required or obtained within 36 months.
Demonstrates a management style that encourages mentorship, teamwork, participation, communication, and service orientation.
Ability to multi-task and manage complex project tasks
Ability to think high level (architecture and strategy level) when needed, but also understand and drive the engineering and operations aspects of the team.
Thorough understanding of Network Services within a healthcare environment.
OSI Layer 1 (LAN/MAN/WAN) physical layer technologies
Layer 2 technologies (including Switched VLANs, spanning tree, and WLANs)
Layer 3 technologies (OSPF and BGP).
Cisco product lines and capabilities.
Telecom industry and data network service offerings.
Network security technologies (firewalls, VPN concentrators, ACLs, etc.).
High-level understanding of information security principles and technology.
Seeks and evaluates emerging technologies and educate business stakeholders on the potential for new technologies to deliver return on investment by enabling business innovation, efficiency, and competitive advantage.
Ensures service-level requirements are met while upholding all regulatory and compliance standards.
Empowers the IT team to succeed, assists in removing roadblocks, and coaches the team to high levels of performance.
Demonstrated ability to elicit, analyze and communicate business requirements from multiple customers across disparate functions.
Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
Ability to analyze information, evaluate results to choose the best solutions and solve problems.
Knowledge of IT Service Management and ITIL key practices and concepts.
Ability to manage internal IT and outsourced vendors to meet service levels.
Exhibits strong interpersonal skills, demonstrating the ability to navigate the political landscape of the organization.
Capacity to deliver on deadlines while contributing to various stakeholders, projects and business relationships at once.
Ability to work independently or as part of a team and thrive in ambiguity, remain cool-headed with curve balls, and withstand the tests of a dynamic environment with resilience and resolve.
Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering, and leadership.
Is results oriented, focusing on business value optimization and performance management.
Strong presentation skills.

Nice To Haves

Master's preferred.
Background in Hospital/Healthcare provider and ambulatory (clinic) environments preferred.
Experience in a large, complex, academic health system also preferred.
Cisco Certified Internetwork Expert (CCIE) written and relevant network security certifications –Certified Information Systems Security Professional (CISSP), Cloud Security Certification (CCSP), or other similar certifications are preferred.

Responsibilities

Direct report and senior member of the Chief Technology Officer’s team
Direct management responsibility for 3 teams of engineers and operations staff.
Responsible for strategy and architecture for Network and Voice services in support of the OU Health mission
Owns and is responsible for all LAN, WAN, Data Center Networking, and Voice Services
Responsible for building and maintain a 5-year roadmap for all services, to include lifecycle management of the physical and virtual components of these services.
Ensures the performance and reliability of the voice and network services by managing the Network and Voice operations team, who will constantly and consistently monitor those services
Ensures products meet the necessary requirements for security, portability, and performance, while balancing the end user experience.
Responsible for budget management for all equipment, services and personal that are needed to support the production of the Network and Voice services, both capital and operating.
Sponsor for, and overall responsibility for all Network and Voice projects, and for all personnel that are assigned to support other projects or programs.
Establishes and promotes Network and Voice Services key performance indicators.
Meets tight business timelines, within established and measured required SLAs.
Builds strategic partnerships with vendors and hold them accountable for delivery.
Develops operational support structure, logging, alerting, and establishing tools, standards, and operational procedures.
Works across a multitude of third-party solution providers each fulfilling a portion of the overall service delivery.
Exhibits critical thinking by seeing outcomes and providing direction when there are multiple stakeholders and solutions.
Ensures concise, clear, and regular verbal and written communication between business partners and the IT organization.
Adheres to established standards set by the IT organization.
Engages in quality control procedures to ensure that systems are efficient and operational.
Develops a cost-efficient system for projects by performing cost-benefit analysis.
Participates in the development and operationalizes the organization’s technology strategy by recommending short- and long-term IT goals and objectives to leadership team.
Creates a culture of IT professionals focused on deep business alignment, accountability for outcomes, and continuous improvement.
Develops and designs network architecture and roadmaps, implementation strategies and transformation plans focused on the enablement of care delivery.
Develops team members ensuring they can problem solve, think critically, and deliver services within documented SLAs.
Interacts closely with the organization’s leadership team to help set and understand enterprise priorities and support needs.
Participates in the IT governance process and decision-making impacting enterprise priorities and strategies, and leads the establishment of Network and Voice strategies.
Keeps knowledge base articles and Configuration Management Database (CMDB) current.
Maintains effective relationships and communications with executives, department heads and other key customers in departmental supported areas.
Promotes a customer-service oriented support organization.
Resolves, proactively, issues encountered during and post system implementation, working with all levels of personnel within the organization.
Evaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational goals, objectives, and strategies.
Ensures optimization of the team’s resources through effective resource management.
Complies with change management.
Performs other duties as assigned