Director of National Accounts

AccorHotel • Austin, TX

1d • Onsite

About The Position

This role focuses on selling memorable experiences to guests by building strong relationships and leveraging in-depth knowledge of the property. The Director of National Accounts will solicit group business, achieve sales objectives, establish parameters, negotiate prices, and seal contracts. This position involves participating in tradeshows, conventions, and promotional events, while maintaining detailed account information. The role includes hosting site and pre-planning visits, developing monthly sales strategies and action plans with quarterly quotas, and fostering relationships with the Fairmont Global Sales Office and key industry partners. A key responsibility is maintaining active membership in relevant industry organizations and associations. The Director will also mentor the Group Sales team, manage large programs (350+ on peak), and possess strong contract negotiation skills, including the ability to draft hotel agreements with specialized clauses. A proven track record of efficient lead response and strong conversion is essential. This role involves acting as an Account Manager for top-performing hotel accounts, focusing on developing repeat business opportunities, and serving as a seasoned customer advisor capable of building trust. Collaboration with seasoned hotel leaders and building trust with them is also a part of this role. Post-closing, the Director will coordinate with convention services, catering, and other departments to ensure promised services are delivered. Market and competitive intelligence will be collected to assess and implement strategies and long-term goals. The role includes assisting in the planning and strategies of the Group Sales effort, developing competitive intelligence, and preparing the Marketing plan, particularly for the group segment. Special projects as assigned will also be handled in a timely manner. The overarching goal is creating memorable experiences for customers.

Requirements

• Relevant hotel sales experience is a must
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities

Nice To Haves

• Preferably a minimum of one year in large group hotel or two years in boutique hotel.
• Luxury hotel experience is a plus.

Responsibilities

• Solicit group business, and reach consistent achievement of sales objectives
• Establish parameters, quotes and negotiate prices and seal contracts
• Participate in tradeshows, conventions and promotional events
• Maintain accounts, contact, activity and business details
• Host site and pre-planning visits with customers
• Develop monthly sales strategy and action plans with quarterly quotas (Room Nights/sales activities), and develop rapport with relevant Fairmont Global Sales Office(s), key partners in travel and tourism related industries/travel bureau
• Maintain active membership in industry related organizations and associations pertaining to the specific market.
• Mentor and provide best practices for the Group Sales team
• Ability to contract and manage large programs (350+ on peak)
• Seasoned at contract negotiation
• Detail orientated and capable of putting together hotel agreements with specialized clauses
• Efficient response time on leads and strong conversion track record
• Account Manager for top performing hotel accounts with focus on developing accounts for repeat business opportunities
• Seasoned customer advisor and the ability to build trust
• Ability to work with seasoned hotel leaders and build trust
• Upon closing, coordinate and follow up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services
• Collect market and competitive intelligence to assess and implement strategy and long term goals
• Assist as directed, in the planning and strategies of the Group Sales effort, with development of competitive intelligence and in the preparation of the Marketing plan, especially as it relates to the group segment
• Handle special projects as assigned in a timely manner
• Other Duties and Responsibilities as assigned
• Creating memorable experiences for customers

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed