DIRECTOR OF MOTORIST SERVICES-HSMV - 76002416

State of Florida•Tallahassee, FL

1d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This position is part of the department’s executive leadership team and is authorized to direct a major division of the department responsible for driver licensing and motor vehicle titling by providing strategic planning for future needs and directions of the department; interfacing with 67 elected tax collectors who serve as agents of the department; overseeing development of the legislative budget request for the division; managing over 1,200 FTE and a budget in excess of $130 million; developing operational goals and objectives; motivating employees to carry out departmental objectives; establishing standards for quality customer service; providing training and staff development programs; providing liaison and response to executive management, the Legislature, Governor and Cabinet on division-assigned responsibilities.

Requirements

Executive leadership experience in strategically managing and allocating human, financial, and information resources of a large, multi-functional organization.
The ability to establish and communicate an organizational vision and implement it within a continuously changing environment.
The ability to make well-reasoned, timely decisions that consider resource constraints and both short- and long-term implications.
Ability to communicate, collaborate, and build effective relationships across the agency with diverse partners, including 67 county tax collectors, and to resolve conflicts smoothly.
Ability to understand and apply state and federal laws to daily division activities.
Ability to plan and oversee statewide operations while maintaining a focus on customer service excellence.
Proficiency in analyzing complex operational data to identify trends and root causes and to develop solutions for service improvements.
Excellence in communicating and delivering high-level briefs to executives and presenting complex information clearly to the public, tax collectors, and other stakeholders.
Comprehensive understanding of Florida Statutes related to driver licenses and motor vehicle titling and registration (Chapters 316, 319, 324, 320, and 322, Florida Statutes).
Knowledge of Florida’s legislative and budgetary processes, including public records laws and state procurement.
Must have and maintain a REAL ID compliant valid driver’s license in good standing.
No cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment.
No more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
Ability to travel frequently
Ability to work evenings and weekends

Nice To Haves

A bachelor’s or master’s degree with a concentration in public administration, business administration, or management.
Five or more years of executive level experience leading a multi-functional organization with a minimum of 50 employees.
Experience with the Florida legislative process including drafting and analyzing legislation, preparing budget requests, speaking with legislators and their staff, and implementing newly passed laws.
Experience working directly with Florida County Tax Collectors or other groups of elected officials.
Five or more years of executive leadership experience at a state or federal agency that involves successfully collaborating with external stakeholders while overseeing a highly proscribed, high-volume, customer service centric environment.

Responsibilities

Providing strategic planning for future needs and directions of the department
Interfacing with 67 elected tax collectors who serve as agents of the department
Overseeing development of the legislative budget request for the division
Managing over 1,200 FTE and a budget in excess of $130 million
Developing operational goals and objectives
Motivating employees to carry out departmental objectives
Establishing standards for quality customer service
Providing training and staff development programs
Providing liaison and response to executive management, the Legislature, Governor and Cabinet on division-assigned responsibilities